A case study from the Welfare Reform team

A client rang Advice NI’s helpline in March 2022. The client has a rare neuroimmune disorder but she had exhausted her statutory sick pay period.

She received her last pay in February and had been living off her savings since then, that amount had dwindled to 2,000. 

Advice NI’s benefits adviser performed a full benefit check. The client was advised she could receive a Universal Credit entitlement of £585.50 per month. There was also the possibility that the amount could increase if, following a work capability assessment, the client was found to have Limited Capacity for Work Related Activity.

The client was also advised on making an application for PIP due to her health condition, which if awarded could further increase her income. The adviser let her know of the support that can be provided by Advice NI on claims, form filling, and further services. 

The client was also made aware of other support available if needed such as food bank referral, Universal Credit advance payment while awaiting first payment and discretionary support.