Tax Credits

Tax Credits were means-tested benefits for workers and families on a low income. They were administered and paid by HM Revenue and Customs (HMRC) but have now been replaced by Universal Credit (UC).

All active awards of both Child and Working Tax Credit ended from April 2025, and online systems have been closed. However, HMRC retains a Tax Credit team to manage legacy assessment reviews, particularly for the 2024-25 tax year. That team is also available to answer outstanding disputes, including about overpayments, as well as deal with complaints.

Anyone with an outstanding Tax Credit enquiry can contact our helpline on 0800 915 4604 and select the option for “HMRC products and services”.

Information about how to contact HMRC about an outstanding Tax Credits issue can be accessed at gov.uk: