We have compiled some information that may help you during the COVID-19 crisis. We are unable to provide advice regarding health or Coronavirus symptoms. If you are worried about either of these issues you should contact your GP or NHS 111.


Coronavirus Community Support

  • There have been some changes to the benefit system as a result of COVID-19. Find out about how it may impact you.
  • Find out information about vulnerable workers, Statutory Sick Pay, Coronavirus Job Retention Scheme and help for the self-employed.
  • Find out information on how you can get food delivered if you are unable to leave home to do this yourself.
  • If you're worried about topping up electricity or heating your home we have some information that can help.
  • There are different ways that you can get medicine and your prescription if you can't leave home. 
  • Our Money and Debt Team have put together some helpful FAQs around financial issues during the COVID-19 crisis.

Get Local Advice

Advice NI members are spread across Northern Ireland. Enter your postcode to find one near you

Advice NI’s Helplines remain open

We will not be providing face-to-face advice or training for the foreseeable future. We will contact existing advice clients by phone. Our staff will continue to support our members and can be reached via telephone and email as usual.

We are working hard to move our training, where possible, to digital. For any queries, please contact our training team at training@adviceni.net

Helpline contact details:

Welfare Changes ring 0808 802 0020 or email welfarechanges@adviceni.net
Tax & Benefits ring 0800 988 2377 or email tax@adviceni.net
Business Debt ring 0800 083 8018 or email bds@adviceni.net
Debt Action ring 0800 028 1881 or email debt@adviceni.net
EU Settlement Scheme ring 0800 138 6545 or email euss@adviceni.net
For Historical Institutional Abuse advice and support call 02890 645919 email hia@adviceni.net

How we’ve helped people

Business Debt

​A sole trader who ran into difficulties with HMRC

A sole trader who had an engineering business ran into difficulties with HMRC when he received notice that he had liabilities totalling over £30,000 due for unpaid PAYE, VAT and self-assessment.

Working for change

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About Advice NI

The Independent Advice Network is here to help you improve the quality of your life. We offer information, advice, advocacy and representation on: