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How we’ve helped people

​Tax & Benefits Service

​Income tax debt caused by a self-assessment error

A client came to our Tax & Benefits service asking for assistance with an Income Tax debt of approximately £4,000. The client had a long history of mental health issues and had experienced a very unsettled period in her life due to homelessness. Once the client obtained a fixed abode, she started to receive letters demanding payment of the debt but had no understanding of how the debt had arisen.

Working for change

Upcoming Training

  • Wiseradviser: Good Practice Dealing with Debt Advice - (9th May 2018)

    09 May 2018 - 09:30

    This course is designed for advisers dealing with debt at all levels, who want to provide a high quality, effective and measurable debt advice service. It provides an opportunity to explore key factors to promote good practice in dealing with debt cases which includes; cases management, referrals...
  • Better PIP Form Filling

    14 May 2018 - 10:00

    We have a selection of Welfare Reform sessions suitable for those who have already benefited from our Welfare Reform training and wish to update their knowledge in a timely and cost effective manner or for those who just need information on a specific aspect of Welfare Reform. Location: All of...
  • Wiseradviser: Negoatiation and Communication Skills for Debt Advisers - (16th May 2018)

    16 May 2018 - 09:30

    This skilled level course is designed to provide you with tips and tactics to enable a successful outcome to negotiating with creditors and other key persons involved with debt. This course is accredited with OCNNI at Level 4. This is a core course for those seeking MAS accreditation at Advice Work...
  • Safer Lone Working for Frontline Staff - (18th May 2018)

    18 May 2018 - 10:00

    Offering help to people in a work situation, often in difficult circumstances, doesn’t have to mean taking risks. Feeling safe and well doesn’t just extend to face-to-face work with clients, it includes telephone interactions with them as well. This practical, interactive and engaging workshop...
  • NI Advice Standard Training: Online Portal Workshop Members Only

    21 May 2018 - 10:00

    This course is vitally important for members applying for the NI Advice Quality Standard (the Standard). Advice NI has developed a Quality Portal to make the application process easier. The portal will be used going forward for accreditation of the Standard. These interactive workshops are to...
  • Nutshell: Universal Credit and the Self Employed

    21 May 2018 - 10:00

    We have a selection of Welfare Reform sessions suitable for those who have already benefited from our Welfare Reform training and wish to update their knowledge in a timely and cost effective manner or for those who just need information on a specific aspect of Welfare Reform. Location: All of...

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About Advice NI

The Independent Advice Network is here to help you improve the quality of your life. We offer information, advice, advocacy and representation on: