We have compiled some information that may help you during the COVID-19 crisis. We are unable to provide advice regarding health or Coronavirus symptoms. If you are worried about either of these issues you should contact your GP or NHS 111.

 

Coronavirus Community Support

  • There have been some changes to the benefit system as a result of COVID-19. Find out about how it may impact you.
  • Find out information about vulnerable workers, Statutory Sick Pay, Coronavirus Job Retention Scheme and help for the self-employed.
  • Find out information on how you can get food delivered if you are unable to leave home to do this yourself.
  • If you're worried about topping up electricity or heating your home we have some information that can help.
  • There are different ways that you can get medicine and your prescription if you can't leave home. 
  • Our Money and Debt Team have put together some helpful FAQs around financial issues during the COVID-19 crisis.

Get Local Advice

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Advice NI’s Helplines remain open

We will not be providing face-to-face advice or training for the foreseeable future. We will contact existing advice clients by phone. Our staff will continue to support our members and can be reached via telephone and email as usual.

We are working hard to move our training, where possible, to digital. For any queries, please contact our training team at training@adviceni.net

Helpline contact details:

Welfare Changes ring 0808 802 0020 or email welfarechanges@adviceni.net
Tax & Benefits ring 0800 988 2377 or email tax@adviceni.net
Business Debt ring 0800 083 8018 or email bds@adviceni.net
Debt Action ring 0800 028 1881 or email debt@adviceni.net
EU Settlement Scheme ring 0800 138 6545 or email euss@adviceni.net
For Historical Institutional Abuse advice and support call 02890 645919 email hia@adviceni.net

How we’ve helped people

Tax and Benefits service helps client with late filing penalty

This client attended an Advice NI Tax & Benefits Service outreach advice clinic in a stressed and anxious state.

The client was a single, self-employed cleaner earning roughly £8,300 per year. He had outstanding late filing penalties owed to HMRC amounting to £5,415.07 in total.

Working for change

Upcoming Training

  • Anytime Online - Universal Credit and Self-Employment – Updated for COVID-19

    This pre-recorded online course is available now to access anytime for FREE until 30 June, 2020. It provides a concise, practical awareness session for how Universal Credit works for the self-employed, updated to include information on services and adjustments available to those impacted by Covid-...
  • Anytime Online - Employment Law Updates – COVID-19

    This pre-recorded online course is available now to access anytime for FREE until 31st July, 2020. It provides an overview of how recent emergency measures will impact on different types of workers. This course is online and available anytime.
  • Anytime Online - Universal Credit Awareness - Updated for COVID-19

    This pre-recorded online course is available now to access anytime for FREE until 30 June, 2020. It provides a concise, practical awareness session for those new to Universal Credit, updated to include information on services and adjustments available to those impacted by COVID-19. This course is...
  • Anytime Online - Triage Skills for Initial Contact and Support Workers

    This pre-recorded online course is available now to access anytime for FREE until 31st July, 2020. A series of short, concise modules created to provide the skillset for initial contact and support staff to quickly identify emergencies, priorities, quick fixes and routine enquiries and assign...
  • Anytime Online - Understanding Employment Law for Advisers

    This pre-recorded online course is available now to access anytime for FREE until 31st July, 2020. As per the Northern Ireland Quality Standard, all advisers should be able to provide generalist advice in relation to Employment. This online course will provide an overview of: • Contracts •...
  • Anytime Online Universal Credit and the SEISS Payment

    About the Course: This short course, best suited to advisers with a baseline understanding of Universal Credit and Self Employment informs on The Universal Credit (Coronavirus) (Self-employed Claimants and Reclaims) (Amendment) Regulations (Northern Ireland) 2020 the learning includes details on...

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About Advice NI

The Independent Advice Network is here to help you improve the quality of your life. We offer information, advice, advocacy and representation on: