Welcome to Advice NI
The Independent Advice Network, providing advice to those who need it most.
Freephone advice helpline
0800 915 4604
Email us for advice
[email protected]
Face to face advice
Please contact an Advice NI member.
For non-advice-related queries, email:
[email protected]
Help and advice
Get Local Advice
If you need face-to-face advice, contact an Advice NI member.
Advice NI members are spread across Northern Ireland.
How we've helped people
Debt Service helps client deal with unaffordable debt, enabling him to make a fresh start
The client is in their 20s, single with no dependants. He has recently lost his job and is now in receipt of Universal Credit while looking for another job.
Health worker has income reduced due to COVID
A client approached Advice NI for debt advice as they had £37.000 in unsecured debt.
A case study from the Welfare Reform team
A client rang Advice NI’s helpline in March 2022. The client has a rare neuroimmune disorder but she had exhausted her statutory sick pay period.
Helping a Vulnerable Client with Mortgage Debt
This lady contacted the Advice NI Debt Service with mortgage arrears of around £1,500. The client worked part-time but her husband died suddenly last year and her son sustained a brain injury at around the same time last year.
Construction business considering options with assistance from Business Debt Service after Covid hits income
A construction business owner considering the company’s viability due to the financial impact of Covid contacted Advice NI’s Business Debt helpline for guidance.
Our Tax and Benefits Service helps client get debt suspended for one year
A client contacted Advice NI after receiving a letter from Child Benefit advising they had an overpayment of £5000.
A client contacted us as she had been struggling to make a Universal Credit since April
She was told she did not have the right to reside in Northern Ireland and therefore didn’t have the right to claim Universal Credit.
Debt Service helps client with health problems deal with their debt
A client approached our Debt Service for help as they were struggling to deal with their debt repayments due to suffering from post-traumatic stress disorder, depression and anxiety.
A client considered his options
The client called our Debt Service. Although he had no priority debts, the client was concerned about an unmanageable amount of non-priority debt.
A fresh start for man struggling to cope with debt after vicious assault
A client contacted the Advice NI Debt Service seeking advice on how to deal with his spiralling debt.
Man rebuilding his career after failed business praises Business Debt Service for expert assistance
A business owner whose finances were catastrophically hit last year has praised the expert advice received from the Business Debt Service within Advice NI during a “dark time in his life”.
A face-to-face case study from the Advice NI Debt Service
This client was originally referred by the Macmillan Benefits Service to the Advice NI Debt Service. The client was a young mother of two young children with substantial debt. This included a Housing Benefit overpayment of over £20k and Choice Housing arrears of £5k.
Residency conditions that must be met in a Debt Relief Order application
A debt adviser recently had a Debt Relief Order case that initially seemed straightforward as the client met all the relevant criteria for this option.
However, the client disclosed that she had recently returned from Canada where she had resided for more than two years.
Self Employed Taxi Driver’s income is reduced due to Covid, struggling to pay his debts
A client recently contacted Advice NI’s Money & Debt helpline. In this case he was a self-employed taxi driver. Due to Covid restriction he could not work for several months and his income had been greatly reduced.
Contractor who lost work during pandemic builds the foundation for a debt-free future
This client reached out to Advice NI’s Debt Service by email. The client lives with his partner with no dependents and no assets.
This client attended an Advice NI Tax & Benefits Service outreach advice clinic in a stressed and anxious state
The client was a single, self-employed cleaner earning roughly £8,300 per year.
Fitness business weighs up options
This client, 46, worked in the fitness & health industry. She was single with no dependents and lived in private rented accommodation.
Full and final settlement gives client financial freedom from creditor
Advice NI’s Debt service recently helped a client who had been pursued by a debt collection company for a number of years in respect of a mortgage shortfall balance, which was just shy of £100,000.
A sole trader who ran into difficulties with HMRC
A sole trader who had an engineering business ran into difficulties with HMRC when he received notice that he had liabilities totalling over £30,000 due for unpaid PAYE, VAT and self-assessment.
Upcoming training
We have a range of online, blended and face to face training available.