In 2013, advisers from the independent advice network reported seeing increasing numbers of people seeking advice who were in a critical financial situation, where there was no immediate support available from the social security or tax credit systems.
Appealing an Incapacity Benefit / Income Support (IB/IS) reassessment
The client was a 58 year old woman with long term mental and physical health problems including chronic anxiety, panic attacks, chronic obstructive pulmonary disease (COPD), and chronic low back pain. She had been in receipt of Incapacity Benefit / Income Support (IB/IS) for many years. On IB/IS reassessment for Employment & Support Allowance (ESA) she was awarded zero points and found not to have limited capability for work.
An adviser conducted a benefits check and successfully appealed an Attendance Allowance
An adviser conducted a benefit entitlement check for an 80 year old woman suffering from angina, chronic obstructive pulmonary disease, osteoarthritis, depression and had a propensity to fall. An application was made for Attendance Allowance.
An adviser at The Vine Centre in Belfast referred a client to the Belfast Citywide Tribunal Service (BCTS) whose son (age 15) was disallowed Disability Living Allowance.
Belfast Citywide Tribunal Service represents clients who wish to appeal Social Security Agency (SSA) decisions on benefits, including Employment Support Allowance, Disability Living Allowance, Personal Independent Payment and Universal Credit. It enables clients to challenge decisions, assisting them through the process and representing them in both an Appeal and Tribunal setting.
Income tax debt caused by a self-assessment error
A client came to our Tax & Benefits service asking for assistance with an Income Tax debt of approximately £4,000. The client had a long history of mental health issues and had experienced a very unsettled period in her life due to homelessness. Once the client obtained a fixed abode, she started to receive letters demanding payment of the debt but had no understanding of how the debt had arisen.
An advice service was able to help a family improve the quality of their lives
A client who was a single parent with a number of children sought help from Dove House Advice Services. The family needed immediate intervention after the marriage broke down due to alcohol related issues and difficulties coping with a range of debt problems.
A client came to see an advisor at an outreach venue. The client had received a letter from HMRC stating that they believed that a potential undisclosed partner was living at her address and therefore had terminated her single claim award. The client had been separated from her husband for several years; however he still used her address.