The report has taken time and gone into meticulous detail; and ultimately which talks about systemic maladministration on the part of the Department & Capita, putting PIP claimants at systemic disadvantage in terms of the approach taken to how further evidence is obtained.
The Department for Communities has put additional support in place to assist Post Office card account and HM Government Payment Exception Service customers who are unable to access their benefit or pension payments during the Coronavirus pandemic.