Advice NI welcomes the publication of this Northern Ireland Public Services Ombudsman Report into PIP

The report has taken time and gone into meticulous detail; and ultimately which talks about systemic maladministration on the part of the Department & Capita, putting PIP claimants at systemic disadvantage in terms of the approach taken to how further evidence is obtained.

Ultimately this is so important because it is about the failure to get decisions right first time. The result is that vulnerable people are deprived of the income they so desperately need, caused unnecessary stress, made to feel that they are not believed and that their problems do not exist.

If anyone needs help and support with a PIP issue please contact Advice NI on 0800 915 4604 or contact your local independent advice agency.

You can access the full report on the Northern Ireland Public Services Ombudsman website.