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How we’ve helped people
Tax & Benefits Service
Income tax debt caused by a self-assessment error
A client came to our Tax & Benefits service asking for assistance with an Income Tax debt of approximately £4,000. The client had a long history of mental health issues and had experienced a very unsettled period in her life due to homelessness. Once the client obtained a fixed abode, she started to receive letters demanding payment of the debt but had no understanding of how the debt had arisen.
Working for change
Food banks fulfil a vital role as they help to support people who find themselves or their families without food. Over the last few years particularly as a result of the economic downturn there has been a rapid growth of food banks providing emergency help and assistance to people across Northern Ireland. In order to help understand the rise in reliance of people on emergency food Advice NI has carried out research.
04 August 2017 - 10:00
07 August 2017 - 09:30In these times of contracting resources and increasing demand services, particularly advice services, need to find ways to prioritise clients’ needs and advisers’ time. This short course addresses this in three main ways: • By identifying those clients in emergency situations, those with less time...
08 August 2017 - 09:30This interactive course covers all aspects of current welfare reforms including PIP, ESA changes, Discretionary Support, and changes to housing related benefits. It explores sanctions, mitigations, and challenging decisions (e.g. mandatory reconsiderations). The course will fully equip advisers...
09 August 2017 - 09:30Offering help to people in a work situation, often in difficult circumstances, doesn't have to mean taking risks. Feeling safe and well doesn't just extend to face-to-face work with clients, it includes telephone interactions with them as well. This practical, interactive and engaging...
09 August 2017 - 14:00This session will cover the key reforms to housing related benefit payments including; The “Bedroom tax” ; Changes to Support with Mortgage Interest Payments; What’s happening to Housing Benefit, Local Housing Allowance and Supported Accommodation; Changes to financial assistance for Rates; and...
16 August 2017 - 10:00