Get Advice

We can help with Tax & Benefits, Debt, Housing, Employability, Consumer Rights & Older People’s Issues


We are the leading provider of nationally accredited Advice and Guidance qualifications in Northern Ireland

Become a member

With our members we aim to develop an independent advice sector that provides the best advice to those in need

We are Advice NI

We offer information, advice, advocacy and representation to those in need in Northern Ireland

Need help
Get in touch with Advice NI for help with

Tax & Benefits Issues
Free help and advice

To speak to an adviser about tax and benefits contact our FREEPHONE helpline:

0800 988 2377

  • Monday, Wednesday & Friday
    9am - 5pm.
  • Tuesday and Thursday
    9am - 7pm.

Alternatively you can email your enquiry to our Tax & Benefits advisers.

Email our Tax and Benefits Advisers

Debt Problems
Free help and advice

To speak to an adviser about your debt problems contact our FREEPHONE helpline:

0800 917 4607

  • Monday to Friday
    8am - 9pm.
  • Saturday
    9am - 3pm.

Alternatively text ‘ACTION’ to 81025, request help at Debt Action NI, or:

Visit our Debt Action NI website

Business Debt Issues
Free help and advice

Small businesses, partnerships and sole traders contact our FREEPHONE helpline:

0800 083 8018

  • Monday to Friday
    9.30am - 5.30pm.

Alternatively you can email your enquiry to our Business Debtline adviser.

Email our Business Debtline adviser

Get Advice Locally
Advice NI members are spread throughout Northern Ireland

Use the map to find an Advice NI member in your area.

Advice in Castlereagh
If you live in the Castlereagh Borough Council area and need advice contact our FREEPHONE helpline on: 0800 954 5309

For free, confidential and independent advice visit us at a drop in centre

  • Enler Community Centre - Monday, 9.30am til 12.00pm
  • Braniel Community Centre - Tuesday, 9.30am til 12.00pm
  • Belvoir Activity Centre -Tuesday, 1.30pm til 4.30pm
  • Cregagh Community Centre - Wednesday, 1.30pm til 4.30pm
  • Tullycarnet Community Centre - Thursday, 1.30pm til 4.30pm
  • Moneyreagh Community Centre - Thursday, 9.30am til 12.00pm (1st & 3rd Thursday of the month)
  • Lough Moss Centre, Carryduff - Thursday, 9.30am til 12.00pm (2nd & 4th Thursday of the month)

Our Training
We are the leading provider of nationally accredited Advice and Guidance, Legal Advice and Independent Advocacy Qualifications in Northern Ireland

Advice NI offers award winning accredited and non-accredited training to meet CPD and quality mark requirements in the advice and legal sectors. We are an approved Assessment Centre with City and Guilds, ProQual and Open College Network Northern Ireland. Our training is offered via face-to-face, e-learning and blended learning approaches.

Our nationally accredited courses include Awards, Certificates and Diplomas from Level 1 to Level 5 on the Qualifications and Credit Framework. All of our courses are mapped to National Occupational Standards for Legal Advisers and other relevant standards in the sector including Money Advice Standards. We have achieved accreditation with the Money Advice Service to deliver Wiseradviser money and debt training in Northern Ireland.

For enquiries or to book a place on a training course please contact

Get our Training Calendar

Our Training Calendar highlights what training we are providing until June 2015.

Vocational Qualifications

Advice NI is a City & Guilds and ProQual approved Assessment Centre for vocational qualifications in Advice & Guidance, Legal Advice, Independent Advocacy, Customer Service, Business Administration and TAQA (Training, Assessment and Quality Assurance) qualifications.

These are competence based qualifications with assessment by way of portfolio. There are no entry requirements, but learners MUST be working in the relevant sector and be performing relevant tasks. Advice NI offers flexible learning packages for these qualifications including on-line roll-on-roll-off programmes.

Find out more

For more information contact or download our training calendar.

Money Advice Training

Advice NI offers a range of accredited and non-accredited training courses targeted at money and debt advisers.

Our wiseradviser courses are part of a UK wide training programme which is a joint collaboration between Advice NI, the Money Advice Trust (MAT) and Citizens Advice. Advice NI is the lead partner for wiseradviser training in Northern Ireland. We have been awarded accreditation from the Money Advice Service to deliver Wiseradviser courses that enable individuals to meet the MAS quality mark requirements.

Wiseradviser courses in Northern Ireland are FREE to members of the following agencies: Advice NI, Citizens Advice, Step Change and Institute of Money Advisers.

Find out more

For further information contact or download our training programme. To book a Wiseradviser course register of the Wiseradviser website

Benefits & Welfare Reform Training

Advice NI offers a range of training courses and packages in benefits and welfare reform for advisers and non-advisers.

Our courses range from general overviews to benefit specific courses including training in Universal Credit, Personal Independence Payments, State Pension, and Child Maintenance.

Find out more

For more information contact or download our training calendar.

Advising & Supporting Older People Training

Advice NI offers a range of accredited and non-accredited training courses for those working with older people.

We provide the Advantage programme accredited with OCNNI which includes 6 short courses in the areas of age awareness, health, benefits, state pension, community care, and housing that can be studies stand alone or as a combination, as well as age awareness workshops.

Find out more

For more information contact or download our training calendar.

Other Training Courses

Advice NI offers a range of courses in various subject areas such as case-recording, lone working, dealing with challenging clients, tendering & procurement, training & presentation delivery and TAQA (Training, Assessment & Quality Assurance) qualifications.

We continually add to our training portfolio to ensure that we are meeting the training needs of the advice sector.

Find out more

For more information contact or download our training calendar.

Bespoke Training

Advice NI can respond to requests for in-house training and/or workshops at a time convenient to you. We can also develop alternative training packages to suit your organisational needs.

Our training team can meet with you and talk through your requirements and options to meet your training, time and location needs.

Find out more

For more information contact or download our training calendar.

Advice NI Learning Online

This site offers a range of innovative, online, award winning, training through interactive tutorials, discussion forums, and chatrooms. There are also activities and quizzes to test your learning.

Courses include an NVQ in Advice & Guidance Levels 2, 3 & 4 and Advantage, our accredited training on age issues for those who work in an advisory capacity with older people. You will be guided through each stage of the learning and have access to the support of a tutor who will answer queries and provide feedback on work submitted.

Visit our online learning site

Social Policy
Social policy is an ever important aspect of the work of Advice NI and the membership.

Independent advice centres operate on the frontline in providing advice to people across Northern Ireland, particularly to people living in deprived local communities and to excluded social groups. In addition to addressing the needs of individuals, members are ideally placed to comment on the impact of policy decisions – both intended and unintended.

Social Policy Briefing Papers

Our papers are produced on a regular basis on issues of concern to members and their clients.

These give a voice to those who bear the brunt of social welfare initiatives, are informed by the experiences of members on the frontline and inform decision makers.

Latest Briefing Paper

Consultation responses

Our responses are made on an ongoing basis on social welfare related issues.

These reflect the vision, mission and values of Advice NI, the values, experiences and views of Advice NI members and ultimately the thoughts and concerns of service users.

Latest Consultation

Advice NI is a membership organisation that exists to promote, support and develop the independent advice sector across Northern Ireland.

Advice NI members offer free, independent, quality advice which is impartial, non-judgemental and respectful of the person's dignity. If giving advice is part of your organisation's work and you meet our membership criteria, you can join us to avail of our membership services.

Join Us
Advice NI is working with its members to develop an independent advice sector that provides the best possible advice to those who need it most.

Advice NI membership will provide you with:

  • Access to a range of insurance products including Professional Indemnity
  • Subscription to our bi-monthly eBulletin AdviceMatters
  • Advice NI reports and regular social policy updates
  • Subscription to AdviceLink putting you in touch with other advisers
  • A listing of your centre providing your location and contact information on the mapping section of Advice NI's website
  • Free money advice training and discounted NVQ training
  • Support in the development of Quality Standards
  • Invitations to conferences, seminars and training events
  • Opportunities to network with other Advice NI members and subscribers

Join Advice NI

Complete and send your completed application form to:

Kathleen Mulligan
Advice NI
1 Rushfield Avenue
Belfast BT7 3FP

Reports, consultation responses, briefing papers and fact sheets

Advice NI produces reports, consultation responses, briefing papers and fact sheets on issues impacting our members and those seeking advice, ultimately shaping our work.

Debt Action NI 2013/14 Report
19 December 2014

Launch of latest Debt Action NI Report, between April 2013 and March 2014 Debt Action NI dealt with over 5,200 clients with almost £62.3 million of debt.

Download now (1.53 MB)

Council Reporting Template
19 December 2014

In 2013 DSD introduced a new recording template for reporting on frontline advice work. Those advice centres which receive funding (via local Councils) through DSD’s Community Support Programme are required to report back to Council using the template. NIASC is required to report back to DSD using the template on a quarterly basis. The aim is to get a “consistent read” of statistics across the advice sector in Northern Ireland.

Download now (84.64 KB)

Advice Sector Minimum Training Requirements
19 December 2014

The advice sector in Northern Ireland strives to ensure quality and professional standards for its advisers, managers and support staff and the services provided to clients. As part of this the NI Advice Services Consortium, NIASC, maintain minimum training requirements for advisers which are outlined in this document.

Download now (437.06 KB)

NI Advice Quality Standard
19 December 2014

The new single Northern Ireland Advice Quality Standard (NIAQS) described in this document has been developed in consultation with the NIASC (NI Advice Services Consortium) and local advice providers and takes into consideration the views of statutory sector and other funders.

Download now (870.42 KB)

Annual Report and Membership Report 2013
19 December 2014

Download now (6.06 MB)

Advice NI Annual Report 2014.pdf
19 December 2014

Download now (2.2 MB)

Advice NI Membership Profile Report 2014
19 December 2014

Download now (1.14 MB)

Advice NI response to Access to Justice Review (2) & Scope of Civil Legal Aid
02 February 2015

Download now (199.5 KB)

Advice NI Response to the advice strategy consultation Dec 2014
02 February 2015

Download now (109.5 KB)

Advice NI Response to the Draft Budget 2015-16
02 February 2015

Download now (98.5 KB)

Turning the Tide - Advice NI Policy paper on food banks
02 February 2015

Download now (472.08 KB)

Advice NI response to the draft Local Government (Community Planning Partners) Order (Northern Ireland) 2015
02 February 2015

Download now (177.5 KB)

Latest news from Advice NI and the independent advice sector

Additional Funding Secured for the Tax and Benefits Advice Project

27 February 2015

We are pleased to announce that Advice NI has secured additional funding from HMRC to deliver our Tax and Benefits service until March 2016. The service will continue to be facilitated by 2 x Outreach Advisers and 2 x Telephony Advisers.

Managing Your Money Update (February 2015)

27 February 2015

Aimed at older peoples’ groups province wide, ‘Managing Your Money Better’ talks are funded by Comic Relief and delivered by Outreach Worker John Bradbury.

The talks are free, last about forty five minutes and cover a range of topics including: budgeting, maximising your income, dealing with debt, saving, borrowing and credit and avoiding scams.

About Advice NI
Advice NI and its members are here to help you improve the quality of your life

We offer information, advice, advocacy and representation on:

  • Tax & Benefits
  • Debt
  • Housing
  • Employability / Help to work
  • Consumer Rights
  • Older People’s Issues

Our Vision

Advice NI's vision is of a society of confident, informed, and active citizens who can access their rights and entitlements.

Mission Statement

The following mission statement guides our work:

Advice NI's mission is to develop an independent advice sector that provides the best possible advice to those who need it most.

Our Values

Advice NI holds a set of core values which are central to both what we do and how we do it. These values guide us in our work as a membership organisation and as a staff team and influence how we engage with our wider range of stakeholders.

  • We respect and promote the independence and diversity of our membership
  • We address and represent the needs and interests of our members in a fair, flexible and equitable way.
  • We are accountable and transparent in all our work and actively seek ways to include our stakeholders.
  • We provide a quality, professional and relevant service to our members.
  • We promote a community development approach in all our work
  • We work in creative and collaborative ways in the interests of all our members and those they serve.
  • We promote equality, social justice and well being.

Board of Trustees

The following were elected to the Advice NI Board of Trustees for the year 2012/13 at our AGM:

  • Mary McManus – East Belfast Independent Advice Centre - current Chairperson
  • Mathilda Taulbutt – Causeway Women’s Aid
  • Jim O’Callaghan – Housing Rights Service
  • Joanne Farrell – Belfast Unemployed Resource Centre
  • Jim Doran – LIAISE
  • Sinead McKinley – North Belfast Advice Partnership
  • Barry McMullan – NIACRO
  • Myra McKeown – Limavady Community Development Association
  • Maureen Collins – Dove House Community Trust
  • Gerard O’Neill – SCA Ltd
  • Michael Roddy – Omagh Independent Advice Services
  • Marie Gilmore – Magherafelt District Advice Services Ltd
  • Jolena Flett – Northern Ireland Council for Ethnic Minorities

For further information and resources on governance issues and charity advice please see NICVA's website.

Complaints Procedure

Advice NI is committed to providing a high standard of service and to continuously improving this service.

However, we recognise that there may be times when we will not live up to your expectations or our promises. When this happens we ask you to tell us so that we can deal speedily with the problem.

SMS Terms & Conditions

Our SMS terms, conditions and notices relate to the Advice NI automated text service.

These supplement the Advice NI website terms and conditions and privacy policy.

Contact Us
Get In Touch

We would like to hear from you.

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Advice NI on Twitter

Our family of sites

  • ELearning
  • Debt Action NI
  • Rights For Seniors