Training Calendar

Find your training course

  • Social Security Tribunal Representation - (20th February - 6th March 2018)

    20 February 2018 - 10:00

    This fully interactive, case law specific three day accredited course in Social Security Tribunal Representation will cover in detail: • “Playing to win” Understanding the importance of the initial application and assessment process and form filling when a case reaches hearing. • Understanding...
  • Universal Credit Awareness Session - 26th February 2018

    26 February 2018 - 10:00

    This FREE half day training session focuses on perhaps the most significant reform to Social Security since the inception of the Welfare State. It provides participants with an overview of which means tested benefits Universal Credit replaces, how entitlement is calculated, how it works for...
  • Wiseradviser: Court Action for Enforcement for Judgements Office - (28th February 2018)

    28 February 2018 - 10:00

    This specialist level course will equip money advisers with knowledge of the debt enforcement process in Northern Ireland and the role of the adviser when assisting clients. It will outline where an intervention to negotiate, advocate and formally represent by the lay dvocate can be actioned at...
  • Rates: Enforcement and Liability - (5th March 2018)

    05 March 2018 - 10:00

    This skilled level course provides a comprehensive overview of Rates in Northern Ireland. It will enable you to advise your client on their rights and responsibilities in relation to Rates including liability, exemption, calculations, bills, help with rates and the debt recovery process. This...
  • Nutshell: Using PIP Guidance and Case Law to Challenge Decisions

    08 March 2018 - 10:00

    This session will help you challenge negative PIP decisions by focusing on significant regulations, guidance and case law to incorporate into your mandatory reconsiderations, appeals and complaints to the assessment provider.
  • Nutshell: Help with Short Term Financial Need

    08 March 2018 - 13:00

    We have a selection of Welfare Reform sessions suitable for those who have already benefited from our Welfare Reform training and wish to update their knowledge in a timely and cost effective manner or for those who just need information on a specific aspect of Welfare Reform. Location: All of...
  • Adviser NI: The Complete Adviser Training Programme - Belfast : (13th March - 22nd May 2018)

    13 March 2018 - 10:00

    This exciting new qualification covers the skills, knowledge, processes, and practice of providing multi-channel advice. It is taught via a face-to-face, online, placement, and distance learning approach allowing opportunities for application, including completion of benefits forms. The course...
  • Money Management: Supporting Communities with Welfare Reform (14th March 2018)

    14 March 2018 - 10:00

    This fully interactive course will look at the potential financial impact of Welfare Reform and how to support those affected within the community. It covers the topic of budgeting, borrowing, spending, managing money within households, financial inclusion, digital inclusion, using online tools to...
  • Nutshell: Support for Mortgage Interest as a Loan

    15 March 2018 - 10:00

    We have a selection of Welfare Reform sessions suitable for those who have already benefited from our Welfare Reform training and wish to update their knowledge in a timely and cost effective manner or for those who just need information on a specific aspect of Welfare Reform. Location: All of...
  • Adviser NI: The Complete Adviser Training Programme - Derry : (15th March - 24th May 2018)

    15 March 2018 - 10:00

    This exciting new qualification covers the skills, knowledge, processes, and practice of providing multi-channel advice. It is taught via a face-to-face, online, placement, and distance learning approach allowing opportunities for application, including completion of benefits forms. The course...
  • Nutshell: Challenging Decisions and Welfare Reform - (15th March 2018)

    15 March 2018 - 13:00

    This session will look at how decisions are made , what mandatory reconsideration is and what direct lodgement means for a client’s rights to appeal. It will explain the new process for challenging a case and the financial considerations of this for benefits like ESA or JSA.
  • Universal Credit: Coaching Clients Digitally (16th March 2018)

    16 March 2018 - 10:00

    This fully interactive, multimedia course will train advisers in the key skills required to support clients digitally in preparing for, making and maintaining a Universal Credit account. It covers all aspects of digital support from online safety to coaching clients digitally. It will fully equip...
  • Nutshell: Using ESA Assessment Guidance and Case Law

    21 March 2018 - 10:00

    This session will encourage advisers completing PIP forms to carefully consider and use the reliability and majority regulations, case law and guidance to produce stronger initial applications.
  • Wiseradviser: Time Orders - (26th March 2018)

    26 March 2018 - 10:00

    This specialist level course will look in detail at the powers of the court to grant Time Orders, and the arguments to support the making of such Orders. It identifies when a Time Order is appropriate. This course will soon be accredited by OCNNI at Level 4.
  • Universal Credit Awareness Session - Belfast - (28th March 2018)

    28 March 2018 - 10:00

    This FREE half day training session focuses on perhaps the most significant reform to Social Security since the inception of the Welfare State. It provides participants with an overview of which means tested benefits Universal Credit replaces, how entitlement is calculated, how it works for...
  • Welfare Reform: The Story So Far

    09 April 2018 - 10:00

    This 1 day interactive course provides an overview of all aspects of current welfare reforms including PIP, ESA changes, Discretionary Support, changes to housing related benefits, and Universal Credit. It explores sanctions, mitigations, and challenging decisions (e.g. mandatory reconsiderations...
  • NI Advice Standard Training: Case Recording, Quality of Advice Audits and Advice Pro Refresher

    11 April 2018 - 10:00

    This course is to prepare managers and advisers for the Northern Ireland Advice Quality Standard. It will provide a practical guide to improve the quality of case recording and how to evidence continuous personal development. It will also cover the Advice NI recommended quality assurance activities...
  • Wiseradviser: Introduction to Providing Debt Advice (16th - 23rd April 2018)

    16 April 2018 - 10:00

    2 Day Course: This generalist level course is accredited with OCNNI at Level 3. It will help you understand the basic principles of money advice; explore the nature and extent of a debt problem and how to check your client’s liability.This course (or equivalent) is a prerequisite for attending...
  • Wiseradviser: Effectively Challenging Utility Debt - (21st February 2018)

    25 April 2018 - 10:00

    This skilled level course will enable you to advise your client on their rights and responsibilities under the relevant utilities legislation including gas, electricity and telecommunications. The course enables trainees to negotiate with Creditors using the Codes of Practice to which those...
  • Wiseradviser: Good Practice Dealing with Debt Advice - (9th May 2018)

    09 May 2018 - 10:00

    This course is designed for advisers dealing with debt at all levels, who want to provide a high quality, effective and measurable debt advice service. It provides an opportunity to explore key factors to promote good practice in dealing with debt cases which includes; cases management, referrals...
  • Better PIP Form Filling

    14 May 2018 - 10:00

    We have a selection of Welfare Reform sessions suitable for those who have already benefited from our Welfare Reform training and wish to update their knowledge in a timely and cost effective manner or for those who just need information on a specific aspect of Welfare Reform. Location: All of...
  • Wiseradviser: Negoatiation and Communication Skills for Debt Advisers - (16th May 2018)

    16 May 2018 - 10:00

    This skilled level course is designed to provide you with tips and tactics to enable a successful outcome to negotiating with creditors and other key persons involved with debt. This course is accredited with OCNNI at Level 4. This is a core course for those seeking MAS accreditation at Advice Work...
  • Safer Lone Working for Frontline Staff - (18th May 2018)

    18 May 2018 - 10:00

    Offering help to people in a work situation, often in difficult circumstances, doesn’t have to mean taking risks. Feeling safe and well doesn’t just extend to face-to-face work with clients, it includes telephone interactions with them as well. This practical, interactive and engaging workshop...
  • Universal Credit and the Self Employed

    21 May 2018 - 10:00

    We have a selection of Welfare Reform sessions suitable for those who have already benefited from our Welfare Reform training and wish to update their knowledge in a timely and cost effective manner or for those who just need information on a specific aspect of Welfare Reform. Location: All of...
  • Using the Consumer Credit Act in Practice - (23rd May 2018)

    23 May 2018 - 10:00

    Following from the What is the Consumer Credit Act on-line learning (which is a pre-requisite), this discussion based, and practical day is designed to support your application of the theory and legislation related to the Consumer Credit Act. It will give you the opportunity to build on previous...
  • Nutshell - Everything You Need to Know About Housing and Welfare Reform - (25th May 2018)

    25 May 2018 - 10:00

    This session will cover the key reforms to housing related benefit payments including; The “Bedroom tax” ; Changes to Support with Mortgage Interest Payments; What’s happening to Housing Benefit, Local Housing Allowance and Supported Accommodation; Changes to financial assistance for Rates; and...
  • Nutshell: Everything You Need to Know About Employment Support in Welfare Reform

    25 May 2018 - 13:00

    This session will look at all of the key reforms to ESA including; time limiting of Contributions Based ESA; ESA for Young People; What ESA will look like within Universal Credit; Changes to the Work Related Activity Group; and ESA mandatory reconsiderations, sanctions and mitigations.
  • An Accredited Guide to Universal Credit - Run 2 (29th May - 12th June)

    29 May 2018 - 10:00

    This in depth, practical course focuses on all aspects of Universal Credit, the most profound change to Social Security since its inception, to prepare Advisers for its roll-out starting in September 2017. Key content includes: • What is Universal Credit (e.g. benefit rules, processes, applications...
  • Level 2 Award in Independent Advocacy (1st & 8th June 2018)

    01 June 2018 - 10:00

    This Award is an introductory qualification for candidates who are interested in acquiring knowledge about the role of an Independent Advocate. It comprises the unit ‘Understanding the Purpose and Role of the Independent Advocate’. This is a knowledge based unit. What the Course covers: The...
  • Wiseradviser: Debt Relief Orders: Approved Intermediaries & Complex Cases - (4th June 2018)

    04 June 2018 - 10:00

    This skilled level course follows on from pre-course materials available on www.wiseradviser.org. The course is only relevant to those who are training as an Intermediary with an approved Debt Relief Order Competent Authority and those who have done so. In this workshop you will review case-studies...
  • Nutshell: Help with Short-Term Financial Need

    06 June 2018 - 10:00

    We have a selection of Welfare Reform sessions suitable for those who have already benefited from our Welfare Reform training and wish to update their knowledge in a timely and cost effective manner or for those who just need information on a specific aspect of Welfare Reform. Location: All of...
  • Understanding Ageing & Working With Older People - (7th June 2018)

    07 June 2018 - 10:00

    This thought provoking, practical and engaging half day session will equip individuals with essential front line skills to help anyone working directly with older people. Examine Ageing, population changes and issues affecting older people. Challenge perceptions/stereotypes. Consider how to better...
  • Individual Voluntary Arrangements: The Essential Guide (11th June 2018)

    11 June 2018 - 10:00

    This skilled level course will provide you with the ability to identify when an Individual Voluntary Arrangement (IVA) is appropriate. It will explain the IVA procedures and enable you to make appropriate referrals to Insolvency Practitioners. This course is a module of the Insolvency Options...
  • Dealing with Challenging Client Scenarios - (13th June 2018)

    13 June 2018 - 10:00

    This practical and interactive course will explore common challenges that arise when working with clients in the provision of advice services. It will identify and share helpful methods for dealing with such challenging circumstances and focus on how to respond in a safe and positive way to such...
  • An Introduction to Advice Pro - (15th June 2018)

    15 June 2018 - 10:00

    This one day training course provides an introduction to Advice Pro, a secure case managment application. Effective case management is an integral part of the advice provision process. The practical course is designed to provide advisers with a good understanding of the features and functionality...
  • NI Advice Standard Training: Case Recording, Quality of Advice Audits and Advice Pro Refresher

    20 June 2018 - 10:00

    This course is to prepare managers and advisers for the Northern Ireland Advice Quality Standard. It will provide a practical guide to improve the quality of case recording and how to evidence continuous personal development. It will also cover the Advice NI recommended quality assurance activities...
  • Effective Training and Presentation Delivery - (21st June 2018)

    21 June 2018 - 10:00

    Getting up in front of a room of people to deliver training or presentations can be very daunting even for those who do it every day. This course will help you to recognise and enhance the presentation and delivery skills that you already possess, as well as develop new skills in this area. It will...
  • Bankruptcy: The Essential Guide - (25th June 2018)

    25 June 2018 - 10:00

    This skilled level course will provide you with a basic step by step overview of bankruptcy legislation in Northern Ireland. It will enable you to identify when a bankruptcy is appropriate. This course is a module of the Insolvency Options course accredited with OCNNI at Level 3. This is a core...
  • Universal Credit: Coaching Clients Digitally - (26th June 2018)

    26 June 2018 - 10:00

    This fully interactive, multimedia course will train advisers in the key skills required to support clients digitally in preparing for, making and maintaining a Universal Credit account. It covers all aspects of digital support from online safety to coaching clients digitally. It will fully equip...
  • Nutshell: Support for Mortgage Interest

    28 June 2018 - 10:00

    We have a selection of Welfare Reform sessions suitable for those who have already benefited from our Welfare Reform training and wish to update their knowledge in a timely and cost effective manner or for those who just need information on a specific aspect of Welfare Reform. Location: All of...
  • Diploma in Business and Administration

    01 August 2018 - 09:00

    THIS COURSE CAN BE STARTED AT ANYTIME AND WILL BE COMPLETED AT YOUR OWN PACE WITHIN THE SPECIFIED AWARDING BODY TIMESCALES. Diploma in Business and Administration: Advice NI offers this qualification at Level 2 (Diploma), and Level 3 (Diploma). Level 2 (Diploma) This level is for people who are...
  • NVQ Certificate or Diploma in Customer Service

    01 August 2018 - 09:00

    THIS COURSE CAN BE STARTED AT ANYTIME AND WILL BE COMPLETED AT YOUR OWN PACE WITHIN THE SPECIFIED AWARDING BODY TIMESCALES. Certificate or Diploma in Customer Service: Advice NI offers this qualification at Level 1 (Certificate), Level 2 (Diploma), and Level 3 (Diploma). Level 1 (Certificate)...
  • NVQ Advice & Guidance

    30 August 2018 - 09:00

    THIS COURSE CAN BE STARTED AT ANYTIME AND WILL BE COMPLETED AT YOUR OWN PACE WITHIN THE SPECIFIED AWARDING BODY TIMESCALES. Advice NI offers this qualification at Level 3 (Certificate) and Level 4 (Diploma) Level 3 Certificate in Advice and Guidance: A total of 21 credits must be achieved...
  • NI Advice Standard Training: Case Recording, Quality of Advice Audits and Advice Pro Refresher

    02 October 2018 - 10:00

    This course is to prepare managers and advisers for the Northern Ireland Advice Quality Standard. It will provide a practical guide to improve the quality of case recording and how to evidence continuous personal development. It will also cover the Advice NI recommended quality assurance activities...
  • NI Advice Standard Training: Case Recording, Quality of Advice Audits and Advice Pro Refresher

    24 January 2019 - 10:00

    This course is to prepare managers and advisers for the Northern Ireland Advice Quality Standard. It will provide a practical guide to improve the quality of case recording and how to evidence continuous personal development. It will also cover the Advice NI recommended quality assurance activities...
  • NI Advice Standard Training: Case Recording, Quality of Advice Audits and Advice Pro Refresher

    03 April 2019 - 10:00

    This course is to prepare managers and advisers for the Northern Ireland Advice Quality Standard. It will provide a practical guide to improve the quality of case recording and how to evidence continuous personal development. It will also cover the Advice NI recommended quality assurance activities...