Training Calendar

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  • Level 3 Certificate in Independent Advocacy - Providing Independent Advocacy to Adults

    23 January 2020 - 10:00

    The Certificate in Independent Advocacy allows Independent Advocates to learn, develop and practice the skills required for employment in their Independent Advocacy role. The course includes knowledge and skills based assessments and involves learners demonstrating competency in work related...

  • Level 3 Certificate in Independent Advocacy - Managing Advocacy Services

    23 January 2020 - 10:00

    The Certificate in Independent Advocacy allows Independent Advocates to learn, develop and practice the skills required for employment in their Independent Advocacy role. The course includes knowledge and skills based assessments and involves learners demonstrating competency in work related tasks...
  • Level 3 Certificate in Independent Advocacy - Providing Independent Advocacy to Children and Young People

    23 January 2020 - 10:00

    The Certificate in Independent Advocacy allows Independent Advocates to learn, develop and practice the skills required for employment in their Independent Advocacy role. The course includes knowledge and skills based assessments and involves learners demonstrating competency in work related...

  • Level 2 Award in Independent Advocacy

    04 February 2020 - 10:00

    This Award is an introductory qualification for candidates who are interested in acquiring knowledge about the role of an Independent Advocate. It comprises the unit ‘Understanding the Purpose and Role of the Independent Advocate’. This is a knowledge based unit. What the Course covers: The...
  • Wiseradviser: Supervision: Essential Skills and Best Practice

    10 February 2020 - 10:00

    This course is designed for Money Advice Supervisors, whether this compromises all or only part of their role. It provides an opportunity to explore the underpinning knowledge and practical skills required to be able to deliver effective supervision, in line with their agency standards, the MAS...
  • FREE: NIAQS Assessor Workshop (Members Only)

    12 February 2020 - 10:00

    These workshops are an excellent method of support for Quality Assessors within member organisations, who have either achieved, or are working towards the Northern Ireland Advice Quality Standard (NIAQS). This workshop is only suitable for those who have already attended Quality Case Recording and...
  • A Guide to Universal Credit (Level 3 Endorsed Course)

    18 February 2020 - 10:00

    This in depth, practical course focuses on all aspects of Universal Credit, the most profound change to Social Security since its inception, to prepare Advisers for its roll-out starting in September 2017. Key content includes: • What is Universal Credit (e.g. benefit rules, processes, applications...
  • Adviser NI - Level 4 Certificate in Providing Social Security Advice

    19 February 2020 - 09:30

    This exciting new national qualification was piloted last year, receiving high praise from both new and experienced advisers, wishing to refresh their advice knowledge and competence. It covers all the skills, knowledge, processes and practice of providing multi-channel advice. It is taught via a...
  • Wiseradviser: Dealing with Rent Arrears

    24 February 2020 - 10:00

    Participants are expected to have completed the Generalist Level Money Advice training course Introduction to Providing Debt Advice or its equivalent before taking part in this training and had an opportunity to put that training into practice. The training will take place over 1 day. This...
  • Free Universal Credit Awareness Session

    28 February 2020 - 10:00

    This FREE half day training session updated for 2020 focuses on perhaps the most significant reform to Social Security since the inception of the Welfare State. All of your questions on Universal Credit, how it will affect you and what you can do to prepare for it will be answered at this training...
  • NEW: Child DLA and Carers' Benefits

    06 March 2020 - 10:00

    This full day course will provide advisers with the information required to aid claimants with all areas of Children’s DLA up to appeal, and Carers allowance. Learners will be guided through Children’s DLA forms and will be provided with the tools to utilise case law and guidance to produce...
  • Wiseradviser: Advanced Mortgage Possessions

    09 March 2020 - 10:00

    This specialist level course will equip money advisers with the skills and knowledge of the action that they can take to stay an order for eviction. It will outline the mortgage repossession process and the steps that can be taken to avoid court action. This course is accredited with OCNNI at Level...
  • Triage Skills for Advice

    13 March 2020 - 10:00

    In these times of contracting resources and increasing demand for services, advice services need to find ways to prioritise clients’ needs and advisers’ time. This short course addresses this in three main ways: • By identifying clients in emergency situations, those with less time sensitive issues...
  • Safer Lone Working

    20 March 2020 - 10:00

    Offering help to people in a work situation, often in difficult circumstances, doesn’t have to mean taking risks. Feeling safe and well doesn’t just extend to face-to-face work with clients, it includes telephone interactions with them as well. This practical, interactive and engaging workshop...
  • NEW: Understanding Consumer Law for Advisers

    24 March 2020 - 10:00

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  • Quality Case Recording and NIAQS Quality Assurance Processess

    25 March 2020 - 10:00

    This course is to prepare managers and advisers for the Northern Ireland Advice Quality Standard. It will provide a practical guide to improve the quality of case recording and how to evidence continuous personal development. It will also cover the Advice NI recommended quality assurance activities...
  • NEW: Understanding Employment Law for Advisers

    27 March 2020 - 10:00

    As per the Northern Ireland Quality Standard all advisers should be able to provide generalist advice in relation to Employment. This one day course will provide an overview of; • Legislation • Types of Employment • Contracts • Statutory Rights • Disciplinary Procedures • Grievance procedures.
  • Wiseradviser: Introduction to Providing Debt Advice

    30 March 2020 - 10:00

    This generalist level course is the first step in training to be a money and debt adviser, covering the ABC of debt, budgeting and maximising income. This course will also help you to know when and how to direct people to an experienced adviser or other services. It will also help you understand...
  • NEW: Understanding Disability Rights for Advisers

    31 March 2020 - 10:00

    This one day, introductory level course will provide generalist advisers with an overview of disability rights, in accordance with the Northern Ireland Advice Quality Standard (NIAQS). It is designed for new advisers or those who want to update their skills in this area. This course will provide an...
  • NEW: Understanding State Pensions for Advisers

    03 April 2020 - 10:00

    This short and practical overview will help you understand just how the State Pension actually works now and how Pensions are calculated in this transitional period. It will cover: • The State Pension, Working Life and National Insurance. • How pensions work for couples, single people and those...
  • NEW: Social Media - How to Grow your Online Audience

    07 April 2020 - 10:00

    This course covers the fundamentals of social media for charities. Discover the different forms of social media and how to make them work for charities. What to post and when to post it. The three-hour session will cover everything from how to gain followers, make the most out of your organisation’...
  • NEW: Understanding GDPR for Advisers

    21 April 2020 - 10:00

    This course is designed to help advisers understand the General Data Protection Regulation (GDPR) and enable them to understand how to maintain compliance to it in their advice work. It will provide learners with awareness of how the new data protection laws impact on the role of providing advice.
  • FREE: NIAQS Assessor Workshop (Members Only)

    22 April 2020 - 10:00

    These workshops are an excellent method of support for Quality Assessors within member organisations, who have either achieved, or are working towards the Northern Ireland Advice Quality Standard (NIAQS). This workshop is only suitable for those who have already attended Quality Case Recording and...
  • Research & Referencing Skills for Advisers

    24 April 2020 - 10:00

    This course is designed to provide advisers with the skills required to research and reference up to date information relating to social security benefits and welfare reform. It will cover both online and paper resources. This is a necessary skill required to ensure organisations meet the...
  • Wiseradviser: Good Practice Dealing with Debt

    27 April 2020 - 10:00

    This course is designed for advisers dealing with debt at all levels, who want to provide a high quality, effective and measurable debt advice service. It provides an opportunity to explore key factors to promote good practice in dealing with debt cases which includes; cases management, referrals...
  • Understanding GDPR for Advice Organisations

    28 April 2020 - 10:00

    This course is designed to help advice organisations understand the General Data Protection Regulation (GDPR) and how it impacts on advice services. It will help organisations ensure they are compliant with data protection requirements when carrying out their normal service provision.
  • NEW: Challenging Social Security Decisions and Better Advocacy

    01 May 2020 - 10:00

    This one-day course, which pre supposes that learners already have a foundation knowledge in PIP, ESA and Universal Credit, focuses on better mandatory reconsideration writing, advocating to the department and preparing a case up to appeal. It includes • Looking at case law, guidance and...
  • Wiseradviser: Negotiation and Communication Skills for Debt Advisers

    04 May 2020 - 10:00

    This skilled level course is designed to provide you with tips and tactics to enable a successful outcome to negotiating with creditors and other key persons involved with debt. This course is accredited with OCNNI at Level 4. This is a core course for those seeking MAS accreditation at Advice Work...
  • FREE: Advice Pro Refresher (Advice NI Members Only)

    05 May 2020 - 10:00

    This course is designed as a refresher for those who have already had Advice Pro training and could benefit from further guidance to reinforce their learning and ensure they are accessing all the platform can provide. This course will also be useful to those who are supporting other Advice Pro...
  • Effective Presentation Skills

    11 May 2020 - 10:00

    Getting up in front of a room of people to deliver training or presentations can be very daunting even for those who do it every day. This course will help you to recognise and enhance the presentation and delivery skills that you already possess, as well as develop new skills in this area. It will...
  • Universal Credit One Day Intensive Training for Advisers

    12 May 2020 - 10:00

    Universal Credit has fundamentally changed the legacy means-tested benefits systems as we know it. This intensive in depth 1 day course, will identify which benefits Universal Credit replaces and which remain outside Universal Credit. It will explain the detailed rules of Universal Credit,...
  • Social Security Benefits for EEA Nationals

    15 May 2020 - 10:00

    This course will provide a detailed overview of the benefits which can be claimed by nationals from the European Economic Area, as well as covering the Right to Reside Test and the Habitual Residence Test for each specific benefit. It will also cover: • Derived Rights • Permanent Residence...
  • Wiseradviser: Individual Voluntary Arrangements - The Essential Guide

    18 May 2020 - 09:30

    This skilled level course will provide you with the ability to identify when an Individual Voluntary Arrangement (IVA) is appropriate. It will explain the IVA procedures and enable you to make appropriate referrals to Insolvency Practitioners. This course is a module of the Insolvency Options...
  • Wiseradviser: Bankruptcy - The Essential Guide

    18 May 2020 - 13:00

    This skilled level course will provide you with a basic step by step overview of bankruptcy legislation in Northern Ireland. It will enable you to identify when a bankruptcy is appropriate. This course is a module of the Insolvency Options course accredited with OCNNI at Level 3. This is a core...
  • Applying Human Rights Principles to your Advice Work

    19 May 2020 - 10:00

    The Human Rights Act is a law that aims to protect individuals from having their human rights taken away or interfered with by the state. The rights protected under the act mirror those in the European Convention on Human Rights. The rights included are economic, social, cultural, civil and...
  • NEW: Understanding Student Finance for Advisers

    22 May 2020 - 10:00

    As per the Northern Ireland Quality Standard all advisers should be able to provide generalist advice in relation to education. This 1 day course will provide advisers with the information they need to advise individuals wishing to apply for student finance. The course will also cover common...
  • Introduction to Tendering

    25 May 2020 - 10:00

    This award winning training course provides participants with an understanding of the procurement and commissioning process. The course covers a range of issues including understanding public procurement, organisational readiness, identifying and responding to tender opportunities, the tender...
  • NEW: Universal Credit – Supporting clients to make and maintain claims (online and offline)

    26 May 2020 - 10:00

    This one-day course, which pre supposes that learners already have a foundation knowledge in Universal Credit, focuses on making fresh claims and maintaining ongoing claims and includes • A demonstration of the UC Full service digital claims process using the DFC training build (delivered in...
  • Quality Case Recording and NIAQS Quality Assurance Processes

    27 May 2020 - 10:00

    This course is to prepare managers and advisers for the Northern Ireland Advice Quality Standard. It will provide a practical guide to improve the quality of case recording and how to evidence continuous personal development. It will also cover the Advice NI recommended quality assurance activities...
  • Supporting the Development of an Individual's Financial Capability (Level 3 Endorsed Qualification)

    29 May 2020 - 10:00

    This accredited course will enable learners to understand the core issues relating to financial capability and how to support others facing financial capability issues. At the end of the course participants will understand coaching and mentoring, issues relating to financial capability, be able to...
  • Wiseradviser: DRO Intermediaries and Complex Cases

    01 June 2020 - 10:00

    This skilled level course follows on from pre-course materials available on www.wiseradviser.org. The course is only relevant to those who are training as an Intermediary with an approved Debt Relief Order Competent Authority. In this workshop you will...
  • Social Policy Training: A Beginner's Guide

    02 June 2020 - 10:00

    This half day training course will enable you to understand and identify what social policy issues are and how you can gather evidence and record the issues more effectively for campaigning and lobbying purposes. It will also look at practical steps that can be taken to address social policy issues.
  • Representing Clients at Social Security Tribunals (Level 4 Endorsed Course)

    03 June 2020 - 10:00

    This fully interactive, case law specific three day accredited course in Social Security Tribunal Representation will cover in detail: • “Playing to win” Understanding the importance of the initial application and assessment process and form filling when a case reaches hearing. • Understanding...
  • NEW: Writing Reports in Advice Pro

    09 June 2020 - 10:00

    This course is designed to support advice service managers to gain confidence with setting up and running statistical service reports using Advice Pro. Learners will be taken through the step by step process of designing and building the bespoke reports they require to meet their management...
  • NEW: Universal Credit - Common Problem Areas and Challenges

    12 June 2020 - 10:00

    This one-day course, which pre supposes that learners already have a foundation knowledge in Universal Credit, focuses on commonly experienced “problem areas” within U.C such as • Problems with LCW...
  • Wiseradviser: Tailoring Advice Strategies and Options for Dealing with Debt

    15 June 2020 - 10:00

    This skilled level course provides an opportunity to explore key factors to promote good practice in dealing with debt cases which includes: case management, referrals and quality frameworks, including support and supervision. This course is designed for Advisers dealing with debt at all levels...
  • FREE: NIAQS Assessor Workshop (Members Only)

    24 June 2020 - 10:00

    These workshops are an excellent method of support for Quality Assessors within member organisations, who have either achieved, or are working towards the Northern Ireland Advice Quality Standard (NIAQS). This workshop is only suitable for those who have already attended Quality Case Recording and...
  • Understanding Housing Rights and Benefits for Advice Work

    30 June 2020 - 10:00

    This one day, introductory level course will provide generalist advisers with an overview of: • How to access Social Rented Housing • The rights of Social Rented Tenants (including repair) • The rights and responsibilities of Private Rental Tenants and Landlords (including repair) • Grants and...