Training Calendar

Find your training course

  • Universal Credit: One Day Intensive Training for Advisers (NEW)

    19 March 2019 - 10:00

    Universal Credit has fundamentally changed the legacy means-tested benefits systems as we know it. This intensive in depth 1 day course, will identify which benefits Universal Credit replaces and which remain outside Universal Credit. It will explain the detailed rules of Universal Credit,...
  • Nutshell: Universal Credit Calculations

    21 March 2019 - 10:00

    We have a selection of Welfare Reform sessions suitable for those who have already benefited from our Welfare Reform training and wish to update their knowledge in a timely and cost effective manner or for those who just need information on a specific aspect of Welfare Reform. This session will...
  • Wiseradviser: Understanding & Supporting Clients in Vulnerable Circumstances

    25 March 2019 - 09:30

    This interactive workshop gives you the space and opportunity to explore practical ways to advise and support vulnerable clients. The workshop will explore the following: (1) challenges you might face when advising vulnerable clients and ways to overcome these, (2) ways of building external...
  • Wiseradviser: Dealing with Rent Arrears (NEW)

    27 March 2019 - 09:30

    Participants are expected to have completed the Generalist Level Money Advice training course Introduction to Providing Debt Advice or its equivalent before taking part in this training and had an opportunity to put that training into practice. The training will take place over 1 day. This...
  • NI Advice Standard Training: Case Recording, Quality of Advice Audits - 3rd April 2019

    03 April 2019 - 10:00

    This course is to prepare managers and advisers for the Northern Ireland Advice Quality Standard. It will provide a practical guide to improve the quality of case recording and how to evidence continuous personal development. It will also cover the Advice NI recommended quality assurance activities...
  • Wiseradviser: Introduction to Providing Debt Advice

    08 April 2019 - 09:30

    This generalist level course is accredited with OCNNI at Level 3. It will help you understand the basic principles of money advice; explore the nature and extent of a debt problem and how to check your client’s liability.This course (or equivalent) is a prerequisite for attending other wiseradviser...
  • Social Security Benefits for EEA Nationals (NEW)

    17 April 2019 - 10:00

    This course will provide a detailed overview of the benefits which can be claimed by nationals from the European Economic Area, as well as covering the Right to Reside Test and the Habitual Residence Test for each specific benefit. It will also cover: • Derived Rights • Permanent Residence...
  • Universal Credit Awareness Session - 25th April 2019

    25 April 2019 - 09:30

    This FREE half day training session updated for 2019 focuses on perhaps the most significant reform to Social Security since the inception of the Welfare State. It provides participants with an overview of which means tested benefits Universal Credit replaces, how entitlement is calculated, how it...
  • PIP Awareness Session - 25th April 2019

    25 April 2019 - 13:00

    This half day training session updated for 2019 focuses on perhaps the most significant reform to non means tested benefits in a generation. It provides participants with an overview of both parts of PIP, how the benefit is claimed and assessed, how to best prepare to complete an application and...
  • Universal Credit: Digital Coaching

    29 April 2019 - 10:00

    This fully interactive, multimedia course will train advisers in the key skills required to support clients digitally in preparing for, making and maintaining a Universal Credit account. It covers all aspects of digital support from online safety to coaching clients digitally. It will fully equip...
  • Research and Referencing Skills for Advisers (NEW)

    01 May 2019 - 10:00

    This course is designed to provide advisers with the skills required to research and reference up to date information relating to social security benefits and welfare reform. It will cover both online and paper resources. This is a necessary skill required to ensure organisations meet the...
  • Universal Credit: One Day Intensive Training for Advisers (NEW)

    08 May 2019 - 10:00

    Universal Credit has fundamentally changed the legacy means-tested benefits systems as we know it. This intensive in depth 1 day course, will identify which benefits Universal Credit replaces and which remain outside Universal Credit. It will explain the detailed rules of Universal Credit,...
  • Effective Training and Presentation Delivery

    13 May 2019 - 10:00

    Getting up in front of a room of people to deliver training or presentations can be very daunting even for those who do it every day. This course will help you to recognise and enhance the presentation and delivery skills that you already possess, as well as develop new skills in this area. It will...
  • Social Security Tribunal Representation

    15 May 2019 - 09:30

    This fully interactive, case law specific three day accredited course in Social Security Tribunal Representation will cover in detail: • “Playing to win” Understanding the importance of the initial application and assessment process and form filling when a case reaches hearing. • Understanding...
  • Wiseradviser: Good Practice Dealing with Debt

    20 May 2019 - 09:30

    This course is designed for advisers dealing with debt at all levels, who want to provide a high quality, effective and measurable debt advice service. It provides an opportunity to explore key factors to promote good practice in dealing with debt cases which includes; cases management, referrals...
  • An Accredited Guide to Universal Credit - 28th May 2019 - 11th June 2019

    28 May 2019 - 10:00

    This in depth, practical course focuses on all aspects of Universal Credit, the most profound change to Social Security since its inception, to prepare Advisers for its roll-out starting in September 2017. Key content includes: • What is Universal Credit (e.g. benefit rules, processes, applications...
  • Wiseradviser: Individual Voluntary Arrangements: The Essential Guide

    30 May 2019 - 09:30

    This skilled level course will provide you with the ability to identify when an Individual Voluntary Arrangement (IVA) is appropriate. It will explain the IVA procedures and enable you to make appropriate referrals to Insolvency Practitioners. This course is a module of the Insolvency Options...
  • Wiseradviser: Bankruptcy: The Essential Guide

    30 May 2019 - 13:00

    This skilled level course will provide you with a basic step by step overview of bankruptcy legislation in Northern Ireland. It will enable you to identify when a bankruptcy is appropriate. This course is a module of the Insolvency Options course accredited with OCNNI at Level 3. This is a core...
  • Wiseradviser: Effectively Challenging Utility Debt

    03 June 2019 - 09:30

    This skilled level course will enable you to advise your client on their rights and responsibilities under the relevant utilities legislation including gas, electricity and telecommunications. The course enables trainees to negotiate with Creditors using the Codes of Practice to which those...
  • Wiseradviser: DRO Intermediaries & Complex Cases

    06 June 2019 - 09:30

    This skilled level course follows on from pre-course materials available on www.wiseradviser.org. The course is only relevant to those who are training as an Intermediary with an approved Debt Relief Order Competent Authority. In this workshop you will review case-studies and explore the role of...
  • Nutshell: Understanding the Sanctions Regime (Universal Credit and Legacy)

    13 June 2019 - 10:00

    This 90 minute session is intended to equip local advisors across Northern Ireland with information about sanctions, with the aim to support claimants who risk being / have been sanctioned. This course will provide advisers with an overview of the sanctions regime relating to ESA, JSA and...
  • Nutshell: Universal Credit Calculations

    17 June 2019 - 10:00

    We have a selection of Welfare Reform sessions suitable for those who have already benefited from our Welfare Reform training and wish to update their knowledge in a timely and cost effective manner or for those who just need information on a specific aspect of Welfare Reform. This session will...
  • Wiseradviser: Negotiation and Communication Skills for Debt Advisers

    19 June 2019 - 09:30

    This skilled level course is designed to provide you with tips and tactics to enable a successful outcome to negotiating with creditors and other key persons involved with debt. This course is accredited with OCNNI at Level 4. This is a core course for those seeking MAS accreditation at Advice Work...
  • Wiseradviser: Rates: Liability and Enforcement

    26 June 2019 - 09:30

    This skilled level course provides a comprehensive overview of Rates in Northern Ireland. It will enable you to advise your client on their rights and responsibilities in relation to Rates including liability, exemption, calculations, bills, help with rates and the debt recovery process. This...
  • Challenging Universal Credit Decisions

    27 June 2019 - 10:00

    This session will look at how decisions are made , what mandatory reconsideration is and what direct lodgement means for a client’s rights to appeal. It will explain the new process for challenging a case in relation to clients conditionality, the work capability assessment and sanctions.