Training Calendar

Find your training course

  • Effective Training & Presentation Delivery

    28 November 2018 - 10:00

    Getting up in front of a room of people to deliver training or presentations can be very daunting even for those who do it every day. This course will help you to recognise and enhance the presentation and delivery skills that you already possess, as well as develop new skills in this area. It will...
  • Universal Credit: Digital Coaching

    03 December 2018 - 10:00

    This fully interactive, multimedia course will train advisers in the key skills required to support clients digitally in preparing for, making and maintaining a Universal Credit account. It covers all aspects of digital support from online safety to coaching clients digitally. It will fully equip...
  • Wiseradviser: Skills for Effective Advocacy (FREE to Eligible Groups)

    05 December 2018 - 09:30

    Following from the Debts in the Courts skilled level course (which is a pre-requisite), this discussion based, and practical day will develop your core tactical knowledge and skills to help clients. Learn how to effectively represent your client debts in legal proceedings. The course is accredited...
  • Level 2 Award in Independent Advoacy

    06 December 2018 - 10:00

    This Award is an introductory qualification for candidates who are interested in acquiring knowledge about the role of an Independent Advocate. It comprises the unit ‘Understanding the Purpose and Role of the Independent Advocate’. This is a knowledge based unit. What the Course covers: The...
  • Nutshell: Universal Credit from a Policy Perspective (NEW)

    07 December 2018 - 10:00

    We have a selection of Welfare Reform sessions suitable for those who have already benefited from our Welfare Reform training and wish to update their knowledge in a timely and cost effective manner or for those who just need information on a specific aspect of Welfare Reform. This session will...
  • Dealing with Challenging Client Scenarios

    10 December 2018 - 10:00

    This practical and interactive course will explore common challenges that arise when working with clients in the provision of advice services. It will identify and share helpful methods for dealing with such challenging circumstances and focus on how to respond in a safe and positive way to such...
  • New Sanctions to Benefit Entitlement Awareness Session (NEW) - 17th December 2018

    17 December 2018 - 14:00

    : This half day training session brand new for 2018 will explain how individuals will have certain obligations placed upon them to successfully maintain their claim to benefits and the impact of sanctions on those deemed not to have carried out these actions. It will look at the new sanctions...
  • Deaf Equality Training (Members Only) (FREE)

    18 December 2018 - 10:00

    British Deaf Association (NI) will be delivering this training event, and there will be a range of topics included in this 3 hour training session which has been tailored to specifically match the needs of advice workers who may come into contact with Deaf people during their sessions dealing with...
  • Wiseradviser: Court Action for Enforcements of Judgements Office (FREE to Eligible Groups)

    19 December 2018 - 09:30

    This specialist level course will equip money advisers with knowledge of the debt enforcement process in Northern Ireland and the role of the adviser when assisting clients. It will outline where an intervention to negotiate, advocate and formally represent by the lay dvocate can be actioned at...
  • Advice Pro - A Comprehensive Introduction

    17 January 2019 - 10:00

    This one day training course provides an introduction to Advice Pro, a secure case managment application. Effective case management is an integral part of the advice provision process. The practical course is designed to provide advisers with a good understanding of the features and functionality...
  • Wiseradviser: Tailoring Advice Strategies and Options for Dealing with Debt (NI)

    21 January 2019 - 09:30

    This skilled level course goes through tried and tested strategies which will support you to work with clients in line with Codes of Practice and guidelines. It is accredited with OCNNI at Level 3. This is a core course for those seeking MAS accreditation at Advice Work or above.
  • NI Advice Standard Training: Case Recording, Quality of Advice Audits 24th January 2019

    24 January 2019 - 10:00

    This course is to prepare managers and advisers for the Northern Ireland Advice Quality Standard. It will provide a practical guide to improve the quality of case recording and how to evidence continuous personal development. It will also cover the Advice NI recommended quality assurance activities...
  • Wiseradviser: Advanced Mortgage Possessions

    11 February 2019 - 09:30

    The aim of this course is to enable advisers to feel confident to represent clients in undefended mortgage possession proceedings in courts. Interactive activities will give you the opportunity for skills practice in a supportive setting. You will find out the options when possession action has...
  • An Accedited Guide to Universal Credit

    13 February 2019 - 10:00

    This in depth, practical course focuses on all aspects of Universal Credit, the most profound change to Social Security since its inception, to prepare Advisers for its roll-out starting in September 2017. Key content includes: • What is Universal Credit (e.g. benefit rules, processes, applications...
  • Adviser NI: The Complete Adviser Training Programme - Run 1

    26 February 2019 - 09:30

    This exciting new national qualification was piloted last year, receiving high praise from both new and experienced advisers, wishing to refresh their advice knowledge and competence. It covers all the skills, knowledge, processes and practice of providing multi-channel advice. It is taught via a...
  • Wiseradviser: Rates: Liability and Enforcement

    11 March 2019 - 09:30

    This skilled level course provides a comprehensive overview of Rates in Northern Ireland. It will enable you to advise your client on their rights and responsibilities in relation to Rates including liability, exemption, calculations, bills, help with rates and the debt recovery process. This...
  • Nutshell: Universal Credit Calculations

    21 March 2019 - 10:00

    We have a selection of Welfare Reform sessions suitable for those who have already benefited from our Welfare Reform training and wish to update their knowledge in a timely and cost effective manner or for those who just need information on a specific aspect of Welfare Reform. This session will...
  • NI Advice Standard Training: Case Recording, Quality of Advice Audits - 3rd April 2019

    03 April 2019 - 10:00

    This course is to prepare managers and advisers for the Northern Ireland Advice Quality Standard. It will provide a practical guide to improve the quality of case recording and how to evidence continuous personal development. It will also cover the Advice NI recommended quality assurance activities...
  • Wiseradviser: Introduction to Providing Debt Advice

    08 April 2019 - 09:30

    This generalist level course is accredited with OCNNI at Level 3. It will help you understand the basic principles of money advice; explore the nature and extent of a debt problem and how to check your client’s liability.This course (or equivalent) is a prerequisite for attending other wiseradviser...
  • Universal Credit: Digital Coaching

    29 April 2019 - 10:00

    This fully interactive, multimedia course will train advisers in the key skills required to support clients digitally in preparing for, making and maintaining a Universal Credit account. It covers all aspects of digital support from online safety to coaching clients digitally. It will fully equip...
  • Adviser NI: The Complete Adviser Training Programme - Run 2

    03 May 2019 - 09:30

    This exciting new national qualification was piloted last year, receiving high praise from both new and experienced advisers, wishing to refresh their advice knowledge and competence. It covers all the skills, knowledge, processes and practice of providing multi-channel advice. It is taught via a...
  • Effective Training and Presentation Delivery

    13 May 2019 - 10:00

    Getting up in front of a room of people to deliver training or presentations can be very daunting even for those who do it every day. This course will help you to recognise and enhance the presentation and delivery skills that you already possess, as well as develop new skills in this area. It will...
  • Social Security Tribunal Representation

    15 May 2019 - 09:30

    This fully interactive, case law specific three day accredited course in Social Security Tribunal Representation will cover in detail: • “Playing to win” Understanding the importance of the initial application and assessment process and form filling when a case reaches hearing. • Understanding...
  • Wiseradviser: Good Practice Dealing with Debt

    20 May 2019 - 09:30

    This course is designed for advisers dealing with debt at all levels, who want to provide a high quality, effective and measurable debt advice service. It provides an opportunity to explore key factors to promote good practice in dealing with debt cases which includes; cases management, referrals...
  • An Accredited Guide to Universal Credit

    28 May 2019 - 10:00

    This in depth, practical course focuses on all aspects of Universal Credit, the most profound change to Social Security since its inception, to prepare Advisers for its roll-out starting in September 2017. Key content includes: • What is Universal Credit (e.g. benefit rules, processes, applications...
  • Wiseradviser: Individual Voluntary Arrangements: The Essential Guide

    30 May 2019 - 09:30

    This skilled level course will provide you with the ability to identify when an Individual Voluntary Arrangement (IVA) is appropriate. It will explain the IVA procedures and enable you to make appropriate referrals to Insolvency Practitioners. This course is a module of the Insolvency Options...
  • Wiseradviser: Bankruptcy: The Essential Guide

    30 May 2019 - 13:00

    This skilled level course will provide you with a basic step by step overview of bankruptcy legislation in Northern Ireland. It will enable you to identify when a bankruptcy is appropriate. This course is a module of the Insolvency Options course accredited with OCNNI at Level 3. This is a core...
  • Wiseradviser: Effectively Challenging Utility Debt

    03 June 2019 - 09:30

    This skilled level course will enable you to advise your client on their rights and responsibilities under the relevant utilities legislation including gas, electricity and telecommunications. The course enables trainees to negotiate with Creditors using the Codes of Practice to which those...
  • Wiseradviser: DRO Intermediaries & Complex Cases

    06 June 2019 - 09:30

    This skilled level course follows on from pre-course materials available on www.wiseradviser.org. The course is only relevant to those who are training as an Intermediary with an approved Debt Relief Order Competent Authority and those who have done so. In this workshop you will review case-studies...
  • Nutshell: Universal Credit Calculations

    17 June 2019 - 10:00

    We have a selection of Welfare Reform sessions suitable for those who have already benefited from our Welfare Reform training and wish to update their knowledge in a timely and cost effective manner or for those who just need information on a specific aspect of Welfare Reform. This session will...
  • Wiseradviser: Negotiation and Communication Skills for Debt Advisers

    19 June 2019 - 09:30

    This skilled level course is designed to provide you with tips and tactics to enable a successful outcome to negotiating with creditors and other key persons involved with debt. This course is accredited with OCNNI at Level 4. This is a core course for those seeking MAS accreditation at Advice Work...