Training Calendar

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  • An Introduction to Advice Pro (CARMA Users) 19th July

    19 July 2018 - 10:00

    This one day training course provides an introduction to Advice Pro, a secure case managment application. Effective case management is an integral part of the advice provision process. The practical course is designed to provide advisers with a good understanding of the features and functionality...
  • Universal Credit Awareness Session (FREE) - 24th July 2018

    24 July 2018 - 10:00

    : This FREE half day training session updated for 2018 focuses on perhaps the most significant reform to Social Security since the inception of the Welfare State. It provides participants with an overview of which means tested benefits Universal Credit replaces, how entitlement is calculated, how...
  • NVQ Certificate or Diploma in Customer Service

    01 August 2018 - 09:00

    THIS COURSE CAN BE STARTED AT ANYTIME AND WILL BE COMPLETED AT YOUR OWN PACE WITHIN THE SPECIFIED AWARDING BODY TIMESCALES. Certificate or Diploma in Customer Service: Advice NI offers this qualification at Level 1 (Certificate), Level 2 (Diploma), and Level 3 (Diploma). Level 1 (Certificate)...
  • Diploma in Business and Administration

    01 August 2018 - 09:00

    THIS COURSE CAN BE STARTED AT ANYTIME AND WILL BE COMPLETED AT YOUR OWN PACE WITHIN THE SPECIFIED AWARDING BODY TIMESCALES. Diploma in Business and Administration: Advice NI offers this qualification at Level 2 (Diploma), and Level 3 (Diploma). Level 2 (Diploma) This level is for people who are...
  • Advice Pro Workshop (Citizens Advice)

    02 August 2018 - 09:45

    ACM Solutions, the company that develops AdvicePro, are running a clinic to explore AdvicePro functionality and to hear feedback from users on how the system is working for them.
  • Nutshell: Using PIP Guidance and Case Law to Challenge Decisions (NEW)

    15 August 2018 - 10:00

    We have a selection of Welfare Reform sessions suitable for those who have already benefited from our Welfare Reform training and wish to update their knowledge in a timely and cost effective manner or for those who just need information on a specific aspect of Welfare Reform. This session will...
  • Universal Credit Awareness Session - 21st August 2018

    21 August 2018 - 10:00

    : This FREE half day training session updated for 2018 focuses on perhaps the most significant reform to Social Security since the inception of the Welfare State. It provides participants with an overview of which means tested benefits Universal Credit replaces, how entitlement is calculated, how...
  • New Sanctions to Benefit Entitlement - Awareness Session (NEW) - 21st August 2018

    21 August 2018 - 14:00

    : This half day training session brand new for 2018 will explain how individuals will have certain obligations placed upon them to successfully maintain their claim to benefits and the impact of sanctions on those deemed not to have carried out these actions. It will look at the new sanctions...
  • Nutshell: UC Advances, Contingency and Hardship Payments NEW

    29 August 2018 - 10:00

    We have a selection of Welfare Reform sessions suitable for those who have already benefited from our Welfare Reform training and wish to update their knowledge in a timely and cost effective manner or for those who just need information on a specific aspect of Welfare Reform. This session will...
  • NVQ Advice & Guidance

    30 August 2018 - 09:00

    THIS COURSE CAN BE STARTED AT ANYTIME AND WILL BE COMPLETED AT YOUR OWN PACE WITHIN THE SPECIFIED AWARDING BODY TIMESCALES. Advice NI offers this qualification at Level 3 (Certificate) and Level 4 (Diploma) Level 3 Certificate in Advice and Guidance: A total of 21 credits must be achieved...
  • Nutshell: Understanding The New Sanctions Regime: (NEW)

    04 September 2018 - 10:00

    We have a selection of Welfare Reform sessions suitable for those who have already benefited from our Welfare Reform training and wish to update their knowledge in a timely and cost effective manner or for those who just need information on a specific aspect of Welfare Reform. This session will...
  • Universal Credit Awareness Session

    06 September 2018 - 10:00

    : This FREE half day training session updated for 2018 focuses on perhaps the most significant reform to Social Security since the inception of the Welfare State. It provides participants with an overview of which means tested benefits Universal Credit replaces, how entitlement is calculated, how...
  • Nutshell: Universal Credit Calculations (NEW)

    07 September 2018 - 13:30

    We have a selection of Welfare Reform sessions suitable for those who have already benefited from our Welfare Reform training and wish to update their knowledge in a timely and cost effective manner or for those who just need information on a specific aspect of Welfare Reform. This session will...
  • An Accredited Guide to Universal Credit

    11 September 2018 - 10:00

    This in depth, practical course focuses on all aspects of Universal Credit, the most profound change to Social Security since its inception, to prepare Advisers for its roll-out starting in September 2017. Key content includes: • What is Universal Credit (e.g. benefit rules, processes, applications...
  • Welfare Reform Awareness Session (NEW) - 14th September 2018

    14 September 2018 - 10:00

    This half day training session provides participants with a new for 2018 overview of all current welfare reforms including Personal Independence Payments, New Style ESA and JSA, Changes to Child Tax Credits, Universal Credit and Help with Housing Costs including Loans for Mortgage Interest ,...
  • Personal Independence Payments Awareness Sessions (NEW) - 14th September 2018

    14 September 2018 - 14:00

    This half day training session updated for 2018 focuses on perhaps the most significant reform to non means tested benefits in a generation. It provides participants with an overview of both parts of PIP, how the benefit is claimed and assessed, how to best prepare to complete an application and...
  • Wiseradviser: Supervision - Essential Skills and Best Practice (FREE to Eligible Groups)

    17 September 2018 - 09:30

    This course is designed for Money Advice Supervisors, whether this compromises all or only part of their role. It provides an opportunity to explore the underpinning knowledge and practical skills required to be able to deliver effective supervision, in line with their agency standards, the MAS...
  • Social Security Tribunal Representation (NEW)

    20 September 2018 - 10:00

    This fully interactive, case law specific three day accredited course in Social Security Tribunal Representation will cover in detail: • “Playing to win” Understanding the importance of the initial application and assessment process and form filling when a case reaches hearing. • Understanding...
  • Nutshell: Universal Credit Housing Costs (NEW)

    21 September 2018 - 10:00

    We have a selection of Welfare Reform sessions suitable for those who have already benefited from our Welfare Reform training and wish to update their knowledge in a timely and cost effective manner or for those who just need information on a specific aspect of Welfare Reform. This session will...
  • Nutshell: Universal Credit for Self-Employment (NEW)

    24 September 2018 - 10:00

    We have a selection of Welfare Reform sessions suitable for those who have already benefited from our Welfare Reform training and wish to update their knowledge in a timely and cost effective manner or for those who just need information on a specific aspect of Welfare Reform. This session will...
  • Universal Credit Awareness Session - 28th September 2018

    28 September 2018 - 10:00

    : This FREE half day training session updated for 2018 focuses on perhaps the most significant reform to Social Security since the inception of the Welfare State. It provides participants with an overview of which means tested benefits Universal Credit replaces, how entitlement is calculated, how...
  • New Sanctions to Benefit Entitlement Awareness Session (NEW) - 28th September 2018

    28 September 2018 - 14:00

    : This half day training session brand new for 2018 will explain how individuals will have certain obligations placed upon them to successfully maintain their claim to benefits and the impact of sanctions on those deemed not to have carried out these actions. It will look at the new sanctions...
  • NI Advice Standard Training: Case Recording, Quality of Advice Audits and Advice Pro Refresher - 2nd October 2018

    02 October 2018 - 10:00

    This course is to prepare managers and advisers for the Northern Ireland Advice Quality Standard. It will provide a practical guide to improve the quality of case recording and how to evidence continuous personal development. It will also cover the Advice NI recommended quality assurance activities...
  • Wiseradviser: Tailoring Advice - Strategies and Options for Dealing with Debt (FREE to Eligible Groups)

    03 October 2018 - 09:30

    This skilled level course goes through tried and tested strategies which will support you to work with clients in line with Codes of Practice and guidelines. It is accredited with OCNNI at Level 3. This is a core course for those seeking MAS accreditation at Advice Work or above.
  • Nutshell: Loans for Mortgage Interest NEWLY UPDATED

    08 October 2018 - 10:00

    We have a selection of Welfare Reform sessions suitable for those who have already benefited from our Welfare Reform training and wish to update their knowledge in a timely and cost effective manner or for those who just need information on a specific aspect of Welfare Reform. This session will...
  • Adviser NI: The Complete Adviser Training Programme (9th October - 18th December 18)

    09 October 2018 - 10:00

    This exciting new national qualification was piloted last year, receiving high praise from both new and experienced advisers, wishing to refresh their advice knowledge and competence. It covers all the skills, knowledge, processes and practice of providing multi-channel advice. It is taught via a...
  • Wiseradviser: Tailoring Advice - Strategies and Options for Dealing with Debt (FREE to Eligible Groups)

    10 October 2018 - 09:30

    This skilled level course goes through tried and tested strategies which will support you to work with clients in line with Codes of Practice and guidelines. It is accredited with OCNNI at Level 3. This is a core course for those seeking MAS accreditation at Advice Work or above.
  • Universal Credit: Digital Coaching

    11 October 2018 - 10:00

    This fully interactive, multimedia course will train advisers in the key skills required to support clients digitally in preparing for, making and maintaining a Universal Credit account. It covers all aspects of digital support from online safety to coaching clients digitally. It will fully equip...
  • Welfare Reform: The Story So Far (NEWLY REVISED)

    18 October 2018 - 10:00

    This 1 day interactive course provides an overview of all aspects of current welfare reforms including PIP, ESA changes, Discretionary Support, changes to housing related benefits, and Universal Credit. It explores sanctions, mitigations, and challenging decisions (e.g. mandatory reconsiderations...
  • Nutshell: PIP – Better Form Filling (NEWLY REVISED)

    19 October 2018 - 10:00

    We have a selection of Welfare Reform sessions suitable for those who have already benefited from our Welfare Reform training and wish to update their knowledge in a timely and cost effective manner or for those who just need information on a specific aspect of Welfare Reform. This session will...
  • Universal Credit Awareness Session - 22nd October 2018

    22 October 2018 - 10:00

    : This half day training session updated for 2018 focuses on perhaps the most significant reform to Social Security since the inception of the Welfare State. It provides participants with an overview of which means tested benefits Universal Credit replaces, how entitlement is calculated, how it...
  • New Sanctions to Benefit Entitlement Awareness Session (NEW) -22nd October 2018

    22 October 2018 - 14:00

    : This half day training session brand new for 2018 will explain how individuals will have certain obligations placed upon them to successfully maintain their claim to benefits and the impact of sanctions on those deemed not to have carried out these actions. It will look at the new sanctions...
  • Level 3 Certificate in Independent Advocacy - Managing Advocacy Services

    25 October 2018 - 10:00

    The Certificate in Independent Advocacy allows Independent Advocates to learn, develop and practice the skills required for employment in their Independent Advocacy role. The course includes knowledge and skills based assessments and involves learners demonstrating competency in work related tasks...
  • Level 3 Certificate in Independent Advocacy - Providing Independent Advocacy to Adults

    25 October 2018 - 10:00

    The Certificate in Independent Advocacy allows Independent Advocates to learn, develop and practice the skills required for employment in their Independent Advocacy role. The course includes knowledge and skills based assessments and involves learners demonstrating competency in work related tasks...
  • Level 3 Certificate in Independent Advocacy - Providing Independent Advocacy to Children and Young People

    25 October 2018 - 10:00

    The Certificate in Independent Advocacy allows Independent Advocates to learn, develop and practice the skills required for employment in their Independent Advocacy role. The course includes knowledge and skills based assessments and involves learners demonstrating competency in work related tasks...
  • Nutshell: Using ESA Assessment Guidance and Case Law (NEW)

    29 October 2018 - 10:00

    We have a selection of Welfare Reform sessions suitable for those who have already benefited from our Welfare Reform training and wish to update their knowledge in a timely and cost effective manner or for those who just need information on a specific aspect of Welfare Reform. This session will...
  • Personal Independence Payment Awareness Session (NEW) - 30th October 2018

    30 October 2018 - 10:00

    This half day training session updated for 2018 focuses on perhaps the most significant reform to non means tested benefits in a generation. It provides participants with an overview of both parts of PIP, how the benefit is claimed and assessed, how to best prepare to complete an application and...
  • Nutshell: Universal Credit Conditionality and Work Coach Guidance (NEW)

    02 November 2018 - 13:30

    We have a selection of Welfare Reform sessions suitable for those who have already benefited from our Welfare Reform training and wish to update their knowledge in a timely and cost effective manner or for those who just need information on a specific aspect of Welfare Reform. This session will...
  • Wiseradviser: Understanding Debts & Courts in Northern Ireland (FREE to Eligible Groups)

    05 November 2018 - 09:30

    This skilled level course will enable you to understand the structures, jurisdiction, and procedures of courts in NI in relation to debt cases and bring this to life with a court visit. Whilst this course is not part of the MAS accredited cluster. It is a pre-requisite for Skills for Effective...
  • An Accredited Guide to Universal Credit

    08 November 2018 - 10:00

    This in depth, practical course focuses on all aspects of Universal Credit, the most profound change to Social Security since its inception, to prepare Advisers for its roll-out starting in September 2017. Key content includes: • What is Universal Credit (e.g. benefit rules, processes, applications...
  • Safer Lone Working for Frontline Staff

    09 November 2018 - 10:00

    Offering help to people in a work situation, often in difficult circumstances, doesn’t have to mean taking risks. Feeling safe and well doesn’t just extend to face-to-face work with clients, it includes telephone interactions with them as well. This practical, interactive and engaging workshop...
  • An Introduction to Advice Pro

    16 November 2018 - 10:00

    This one day training course provides an introduction to Advice Pro, a secure case managment application. Effective case management is an integral part of the advice provision process. The practical course is designed to provide advisers with a good understanding of the features and functionality...
  • Wiseradviser: Introduction to Providing Debt Advice (FREE to Eligible Groups)

    19 November 2018 - 09:30

    2 Day Course: This generalist level course is accredited with OCNNI at Level 3. It will help you understand the basic principles of money advice; explore the nature and extent of a debt problem and how to check your client’s liability.This course (or equivalent) is a prerequisite for attending...
  • Understanding Ageing & Working with Older People

    23 November 2018 - 10:00

    This thought provoking, practical and engaging half day session will equip individuals with essential front line skills to help anyone working directly with older people. Examine Ageing, population changes and issues affecting older people. Challenge perceptions/stereotypes. Consider how to better...
  • Universal Credit Awareness Session - 23rd November 2018

    23 November 2018 - 14:00

    : This half day training session updated for 2018 focuses on perhaps the most significant reform to Social Security since the inception of the Welfare State. It provides participants with an overview of which means tested benefits Universal Credit replaces, how entitlement is calculated, how it...
  • Effective Training & Presentation Delivery

    28 November 2018 - 10:00

    Getting up in front of a room of people to deliver training or presentations can be very daunting even for those who do it every day. This course will help you to recognise and enhance the presentation and delivery skills that you already possess, as well as develop new skills in this area. It will...
  • Universal Credit: Digital Coaching

    03 December 2018 - 10:00

    This fully interactive, multimedia course will train advisers in the key skills required to support clients digitally in preparing for, making and maintaining a Universal Credit account. It covers all aspects of digital support from online safety to coaching clients digitally. It will fully equip...
  • Universal Credit: Digital Coaching

    03 December 2018 - 10:00

    This fully interactive, multimedia course will train advisers in the key skills required to support clients digitally in preparing for, making and maintaining a Universal Credit account. It covers all aspects of digital support from online safety to coaching clients digitally. It will fully equip...
  • Wiseradviser: Skills for Effective Advocacy (FREE to Eligible Groups)

    05 December 2018 - 09:30

    Following from the Debts in the Courts skilled level course (which is a pre-requisite), this discussion based, and practical day will develop your core tactical knowledge and skills to help clients. Learn how to effectively represent your client debts in legal proceedings. The course is accredited...
  • Level 2 Award in Independent Advoacy

    06 December 2018 - 10:00

    This Award is an introductory qualification for candidates who are interested in acquiring knowledge about the role of an Independent Advocate. It comprises the unit ‘Understanding the Purpose and Role of the Independent Advocate’. This is a knowledge based unit. What the Course covers: The...
  • Nutshell: Universal Credit from a Policy Perspective (NEW)

    07 December 2018 - 10:00

    We have a selection of Welfare Reform sessions suitable for those who have already benefited from our Welfare Reform training and wish to update their knowledge in a timely and cost effective manner or for those who just need information on a specific aspect of Welfare Reform. This session will...
  • Dealing with Challenging Client Scenarios

    10 December 2018 - 10:00

    This practical and interactive course will explore common challenges that arise when working with clients in the provision of advice services. It will identify and share helpful methods for dealing with such challenging circumstances and focus on how to respond in a safe and positive way to such...
  • Universal Credit Awareness Session - 14th December 2018

    14 December 2018 - 10:00

    : This half day training session updated for 2018 focuses on perhaps the most significant reform to Social Security since the inception of the Welfare State. It provides participants with an overview of which means tested benefits Universal Credit replaces, how entitlement is calculated, how it...
  • New Sanctions to Benefit Entitlement Awareness Session (NEW) - 14th December 2018

    14 December 2018 - 14:00

    : This half day training session brand new for 2018 will explain how individuals will have certain obligations placed upon them to successfully maintain their claim to benefits and the impact of sanctions on those deemed not to have carried out these actions. It will look at the new sanctions...
  • Wiseradviser: Court Action for Enforcements of Judgements Office (FREE to Eligible Groups)

    19 December 2018 - 09:30

    This specialist level course will equip money advisers with knowledge of the debt enforcement process in Northern Ireland and the role of the adviser when assisting clients. It will outline where an intervention to negotiate, advocate and formally represent by the lay dvocate can be actioned at...
  • NI Advice Standard Training: Case Recording, Quality of Advice Audits and Advice Pro Refresher - 24th January 2019

    24 January 2019 - 10:00

    This course is to prepare managers and advisers for the Northern Ireland Advice Quality Standard. It will provide a practical guide to improve the quality of case recording and how to evidence continuous personal development. It will also cover the Advice NI recommended quality assurance activities...
  • NI Advice Standard Training: Case Recording, Quality of Advice Audits and Advice Pro Refresher - 3rd April 2019

    03 April 2019 - 10:00

    This course is to prepare managers and advisers for the Northern Ireland Advice Quality Standard. It will provide a practical guide to improve the quality of case recording and how to evidence continuous personal development. It will also cover the Advice NI recommended quality assurance activities...