Training Calendar

Find your training course

  • Nutshell: PIP Guidance

    30 July 2019 - 10:00

    We have a selection of Welfare Reform sessions suitable for those who have already benefited from our Welfare Reform training and wish to update their knowledge in a timely and cost effective manner or for those who just need information on a specific aspect of Welfare Reform. This session will...
  • Nutshell: Limited Capability for Work (& WRA) Guidance

    30 July 2019 - 12:00

    This session will encourage advisers completing PIP forms to carefully consider and use the reliability and majority regulations, case law and guidance to produce stronger initial applications.
  • Wiseradviser - Tailoring Advice: Strategies & Options for Dealing with Debt

    05 August 2019 - 10:00

    This skilled level course provides an opportunity to explore key factors to promote good practice in dealing with debt cases which includes: case management, referrals and quality frameworks, including support and supervision. This course is designed for Advisers dealing with debt at all levels...
  • Nutshell: Understanding Universal Credit Sanctions

    07 August 2019 - 10:00

    This session will explain how individuals will have certain obligations placed upon them to successfully maintain their claim to benefits and the impact of sanctions on those deemed not to have carried out these actions. It will look at the new 2018 sanctions regime relating to ESA, JSA and...
  • An Introduction to Tendering & Commissioning

    12 August 2019 - 10:00

    This award winning training course provides participants with an understanding of the procurement and commissioning process. The course covers a range of issues including understanding public procurement, organisational readiness, identifying and responding to tender opportunities, the tender...
  • Nutshell: Universal Credit and Self-Employment

    13 August 2019 - 10:00

    We have a selection of Welfare Reform sessions suitable for those who have already benefited from our Welfare Reform training and wish to update their knowledge in a timely and cost effective manner or for those who just need information on a specific aspect of Welfare Reform. This session will...
  • Nutshell: Universal Credit for Students

    13 August 2019 - 12:00

    This short 90 minute sessions is designed for advisers who have a sound knowledge of Universal Credit and require further information or an update in relation to Student Finance and Universal Credit. This session will cover: • How Universal Credit treat’s student income (Bursaries/Grants) • How to...
  • Social Security Benefits for EEA Nationals

    14 August 2019 - 10:00

    This course will provide a detailed overview of the benefits which can be claimed by nationals from the European Economic Area, as well as covering the Right to Reside Test and the Habitual Residence Test for each specific benefit. It will also cover: • Derived Rights • Permanent Residence...
  • Universal Credit One Day Intensive Training for Advisers

    21 August 2019 - 10:00

    Universal Credit has fundamentally changed the legacy means-tested benefits systems as we know it. This intensive in depth 1 day course, will identify which benefits Universal Credit replaces and which remain outside Universal Credit. It will explain the detailed rules of Universal Credit,...
  • Understanding Student Finance for Advisers

    22 August 2019 - 10:00

    As per the Northern Ireland Quality Standard all advisers should be able to provide generalist advice in relation to education. This 1 day course will provide advisers with the information they need to advise individuals wishing to apply for student finance. The course will also cover common...
  • NI Advice Standard Training: Case Recording, Quality of Advice Audits - 11th September 2019

    11 September 2019 - 10:00

    This course is to prepare managers and advisers for the Northern Ireland Advice Quality Standard. It will provide a practical guide to improve the quality of case recording and how to evidence continuous personal development. It will also cover the Advice NI recommended quality assurance activities...
  • NI Advice Standard Training: Case Recording, Quality of Advice Audits

    11 September 2019 - 10:00

    This course is to prepare managers and advisers for the Northern Ireland Advice Quality Standard. It will provide a practical guide to improve the quality of case recording and how to evidence continuous personal development. It will also cover the Advice NI recommended quality assurance activities...
  • A Guide to Universal Credit (L3 Endorsed Qualification)

    12 September 2019 - 10:00

    This in depth, practical course focuses on all aspects of Universal Credit, the most profound change to Social Security since its inception, to prepare Advisers for its roll-out starting in September 2017. Key content includes: • What is Universal Credit (e.g. benefit rules, processes, applications...
  • Representing Clients at Social Security Tribunals (Level 4 Endorsed Qualification)

    17 September 2019 - 10:00

    This fully interactive, case law specific three day accredited course in Social Security Tribunal Representation will cover in detail: • “Playing to win” Understanding the importance of the initial application and assessment process and form filling when a case reaches hearing. • Understanding...
  • Making a Universal Credit Claim

    18 September 2019 - 10:00

    This comprehensive half day course will train advisers in the key skills required to support clients in preparing for, making and maintaining a Universal Credit account. It covers all aspects of digital support, from online safety to coaching clients digitally. It will also cover the processes and...
  • Research & Referencing Skills for Advisers

    20 September 2019 - 10:00

    This course is designed to provide advisers with the skills required to research and reference up to date information relating to social security benefits and welfare reform. It will cover both online and paper resources. This is a necessary skill required to ensure organisations meet the...
  • Child DLA and Carers’ Benefits

    23 September 2019 - 10:00

    This full day course will provide advisers with the information required to aid claimants with all areas of Children’s DLA up to appeal, and Carers allowance. Learners will be guided through Children’s DLA forms and will be provided with the tools to utilise case law and guidance to produce...
  • Adviser NI - Level 4 Certificate in Providing Social Security Advice

    25 September 2019 - 09:30

    This exciting new national qualification was piloted last year, receiving high praise from both new and experienced advisers, wishing to refresh their advice knowledge and competence. It covers all the skills, knowledge, processes and practice of providing multi-channel advice. It is taught via a...
  • FREE Assessors Workshop for Quality of Advice Audits - Members Only

    25 September 2019 - 10:00

    These workshops are held by Advice NI’s Quality Assurance Co-ordinator and are an excellent method of support for Quality Assessors within member organisations, who have either achieved, or are working towards the Northern Ireland Advice Quality Standard (NIAQS). The workshops will provide a...
  • Safer Lone Working

    27 September 2019 - 10:00

    Offering help to people in a work situation, often in difficult circumstances, doesn’t have to mean taking risks. Feeling safe and well doesn’t just extend to face-to-face work with clients, it includes telephone interactions with them as well. This practical, interactive and engaging workshop...
  • Wiseradviser - Using the Consumer Credit Act in Practice

    30 September 2019 - 10:00

    Following from the What is the Consumer Credit Act on-line learning (which is a pre-requisite), this discussion based, and practical day is designed to support your application of the theory and legislation related to the Consumer Credit Act. It will give you the opportunity to build on previous...
  • Level 3 Certificate in Independent Advocacy - Providing Independent Advocacy to Adults

    03 October 2019 - 10:00

    The Certificate in Independent Advocacy allows Independent Advocates to learn, develop and practice the skills required for employment in their Independent Advocacy role. The course includes knowledge and skills based assessments and involves learners demonstrating competency in work related tasks...
  • Level 3 Certificate in Independent Advocacy - Managing Advocacy Services

    03 October 2019 - 10:00

    The Certificate in Independent Advocacy allows Independent Advocates to learn, develop and practice the skills required for employment in their Independent Advocacy role. The course includes knowledge and skills based assessments and involves learners demonstrating competency in work related tasks...
  • Level 3 Certificate in Independent Advocacy - Providing Independent Advocacy to Children and Young People

    03 October 2019 - 10:00

    The Certificate in Independent Advocacy allows Independent Advocates to learn, develop and practice the skills required for employment in their Independent Advocacy role. The course includes knowledge and skills based assessments and involves learners demonstrating competency in work related tasks...
  • Understanding State Pensions for Advisers

    04 October 2019 - 10:00

    This short and practical overview will help you understand just how the State Pension actually works now and how Pensions are calculated in this transitional period. It will cover: • The State Pension, Working Life and National Insurance. • How pensions work for couples, single people and those...
  • Wiseradviser - Introduction to Providing Debt Advice

    04 October 2019 - 10:00

    This generalist level course is accredited with OCNNI at Level 3. It will help you understand the basic principles of money advice; explore the nature and extent of a debt problem and how to check your client’s liability.This course (or equivalent) is a prerequisite for attending other wiseradviser...
  • Understanding Employment Law for Advisers

    07 October 2019 - 10:00

    As per the Northern Ireland Quality Standard all advisers should be able to provide generalist advice in relation to Employment. This one day course will provide an overview of; • Legislation • Types of Employment • Contracts • Statutory Rights • Disciplinary Procedures • Grievance procedures.
  • Level 2 Award in Independent Advocacy

    08 October 2019 - 10:00

    This Award is an introductory qualification for candidates who are interested in acquiring knowledge about the role of an Independent Advocate. It comprises the unit ‘Understanding the Purpose and Role of the Independent Advocate’. This is a knowledge based unit. What the Course covers: The...
  • Level 3 Award in Learning & Development (NEW)

    14 October 2019 - 10:00

    This accredited course provides an introduction to the skills and knowledge required to be able to offer effective training programmes to others. At the end of the course participants will be able to develop and prepare resources for training, plan, prepare and facilitate group learning and...
  • Challenging Universal Credit Decisions

    16 October 2019 - 10:00

    This session will look at how decisions are made , what mandatory reconsideration is and what direct lodgement means for a client’s rights to appeal. It will explain the new process for challenging a case in relation to clients conditionality, the work capability assessment and sanctions.
  • Universal Credit One Day Intensive Training for Advisers

    22 October 2019 - 10:00

    Universal Credit has fundamentally changed the legacy means-tested benefits systems as we know it. This intensive in depth 1 day course, will identify which benefits Universal Credit replaces and which remain outside Universal Credit. It will explain the detailed rules of Universal Credit,...
  • Social Media – Tips & Tricks for Charities

    23 October 2019 - 10:00

    This course covers the fundamentals of social media for charities. Discover the different forms of social media and how to make them work for charities. What to post and when to post it. The three-hour session will cover everything from how to gain followers, make the most out of your organisation’...
  • Wiseradviser: Court Action for Enforcement of Judgements Office

    24 October 2019 - 10:00

    This course will equip money advisers with knowledge of the process for enforcing a debt. This is a specialist level training course and is primarily aimed at developing the skills and knowledge of a ‘skilled’ money adviser. This course is designed to build upon knowledge gained in the Debts...
  • Understanding Consumer Law for Advisers

    25 October 2019 - 10:00

  • Wiseradviser: Understanding and Supporting Clients in Vulnerable Circumstances (NI)

    04 November 2019 - 10:00

    This interactive workshop gives you the space and opportunity to explore practical ways to advise and support vulnerable clients. The workshop will explore the following: (1) challenges you might face when advising vulnerable clients and ways to overcome these, (2) ways of building external...
  • Nutshell: PIP Guidance

    05 November 2019 - 10:00

    We have a selection of Welfare Reform sessions suitable for those who have already benefited from our Welfare Reform training and wish to update their knowledge in a timely and cost effective manner or for those who just need information on a specific aspect of Welfare Reform. This session will...
  • Nutshell: Limited Capability for Work (& WRA) Case Law

    05 November 2019 - 13:00

    This session will encourage advisers completing PIP forms to carefully consider and use the reliability and majority regulations, case law and guidance to produce stronger initial applications.
  • Social Security Benefits for EEA Nationals

    07 November 2019 - 10:00

    This course will provide a detailed overview of the benefits which can be claimed by nationals from the European Economic Area, as well as covering the Right to Reside Test and the Habitual Residence Test for each specific benefit. It will also cover: • Derived Rights • Permanent Residence...
  • Understanding Universal Credit Sanctions

    08 November 2019 - 10:00

    This session will explain in great detail how individuals will have certain obligations placed upon them to successfully maintain their claim to benefits and the impact of sanctions on those deemed not to have carried out these actions. It will look at the new 2018 sanctions regime relating to ESA...
  • A Guide to Universal Credit (L3 Endorsed Qualification)

    12 November 2019 - 10:00

    This in depth, practical course focuses on all aspects of Universal Credit, the most profound change to Social Security since its inception, to prepare Advisers for its roll-out starting in September 2017. Key content includes: • What is Universal Credit (e.g. benefit rules, processes, applications...
  • Understanding Housing Rights for Generalist Advisers

    21 November 2019 - 10:00

    This one day, introductory level course will provide generalist advisers with an overview of: • How to access Social Rented Housing • The rights of Social Rented Tenants (including repair) • The rights and responsibilities of Private Rental Tenants and Landlords (including repair) • Grants and...
  • Supporting the Development of an Individual's Financial Capability (Level 3 Endorsed Qualification)

    25 November 2019 - 10:00

    This accredited course will enable learners to understand the core issues relating to financial capability and how to support others facing financial capability issues. At the end of the course participants will understand coaching and mentoring, issues relating to financial capability, be able to...
  • Applying Human Rights Principles to your Advice Work

    27 November 2019 - 10:00

    The Human Rights Act is a law that aims to protect individuals from having their human rights taken away or interfered with by the state. The rights protected under the act mirror those in the European Convention on Human Rights. The rights included are economic, social, cultural, civil and...
  • Adviser NI - Level 4 Certificate in Providing Social Security Advice

    28 November 2019 - 09:30

    This exciting new national qualification was piloted last year, receiving high praise from both new and experienced advisers, wishing to refresh their advice knowledge and competence. It covers all the skills, knowledge, processes and practice of providing multi-channel advice. It is taught via a...
  • Social Policy Training: A Beginner's Guide

    28 November 2019 - 10:00

    This half day training course will enable you to understand and identify what social policy issues are and how you can gather evidence and record the issues more effectively for campaigning and lobbying purposes. It will also look at practical steps that can be taken to address social policy issues.
  • Wiseradviser: Understanding Debts & Courts in Northern Ireland

    02 December 2019 - 10:00

    This skilled level course will enable you to understand the structures, jurisdiction, and procedures of courts in NI in relation to debt cases and bring this to life with a court visit. Whilst this course is not part of the MAS accredited cluster. It is a pre-requisite for Skills for Effective...
  • GDPR Awareness for the Advice Sector

    04 December 2019 - 10:00

    This course is designed to help you understand the General Data Protection Regulation (GDPR) and enable you to assess how the GDPR impacts on Advice Provision. It will provide an awareness of the new data protection laws and your role in maintaining compliance.
  • Triage Skills for Advice

    06 December 2019 - 10:00

    In these times of contracting resources and increasing demand for services, advice services need to find ways to prioritise clients’ needs and advisers’ time. This short course addresses this in three main ways: • By identifying clients in emergency situations, those with less time sensitive issues...
  • Wiseradviser: Time Limits for Recovering Debts through the Courts

    09 December 2019 - 14:00

    This specialist level course provides vital guidance for anyone advising clients when Limitations Act might apply and opportunities to find out about the limitation periods and potential challenges including mortgage shortfalls and credit debts. This course will outline the provisions of the...
  • Understanding Education Rights for Advisers

    10 December 2019 - 10:00

    As per the Northern Ireland Quality Standard all advisers should be able to provide generalist advice in relation to Education. This course provides advisers with an overview of the main legislation covering educational rights and entitlements for all school aged young people in Northern Ireland...
  • Challenging Universal Credit Decisions

    17 December 2019 - 10:00

    This session will look at how decisions are made , what mandatory reconsideration is and what direct lodgement means for a client’s rights to appeal. It will explain the new process for challenging a case in relation to clients conditionality, the work capability assessment and sanctions.