Other Training

Other Training

Upcoming training

Browse below for upcoming training

  • An Introduction to Advice Pro (CARMA Users) 19th July

    19 July 2018 - 10:00

    This one day training course provides an introduction to Advice Pro, a secure case managment application. Effective case management is an integral part of the advice provision process. The practical course is designed to provide advisers with a good understanding of the features and functionality...
  • Advice Pro Workshop (Citizens Advice)

    02 August 2018 - 09:45

    ACM Solutions, the company that develops AdvicePro, are running a clinic to explore AdvicePro functionality and to hear feedback from users on how the system is working for them.
  • Wiseradviser: Supervision - Essential Skills and Best Practice (FREE to Eligible Groups)

    17 September 2018 - 09:30

    This course is designed for Money Advice Supervisors, whether this compromises all or only part of their role. It provides an opportunity to explore the underpinning knowledge and practical skills required to be able to deliver effective supervision, in line with their agency standards, the MAS...
  • NI Advice Standard Training: Case Recording, Quality of Advice Audits and Advice Pro Refresher - 2nd October 2018

    02 October 2018 - 10:00

    This course is to prepare managers and advisers for the Northern Ireland Advice Quality Standard. It will provide a practical guide to improve the quality of case recording and how to evidence continuous personal development. It will also cover the Advice NI recommended quality assurance activities...
  • Safer Lone Working for Frontline Staff

    09 November 2018 - 10:00

    Offering help to people in a work situation, often in difficult circumstances, doesn’t have to mean taking risks. Feeling safe and well doesn’t just extend to face-to-face work with clients, it includes telephone interactions with them as well. This practical, interactive and engaging workshop...
  • An Introduction to Advice Pro

    16 November 2018 - 10:00

    This one day training course provides an introduction to Advice Pro, a secure case managment application. Effective case management is an integral part of the advice provision process. The practical course is designed to provide advisers with a good understanding of the features and functionality...
  • Effective Training & Presentation Delivery

    28 November 2018 - 10:00

    Getting up in front of a room of people to deliver training or presentations can be very daunting even for those who do it every day. This course will help you to recognise and enhance the presentation and delivery skills that you already possess, as well as develop new skills in this area. It will...
  • Wiseradviser: Skills for Effective Advocacy (FREE to Eligible Groups)

    05 December 2018 - 09:30

    Following from the Debts in the Courts skilled level course (which is a pre-requisite), this discussion based, and practical day will develop your core tactical knowledge and skills to help clients. Learn how to effectively represent your client debts in legal proceedings. The course is accredited...
  • Dealing with Challenging Client Scenarios

    10 December 2018 - 10:00

    This practical and interactive course will explore common challenges that arise when working with clients in the provision of advice services. It will identify and share helpful methods for dealing with such challenging circumstances and focus on how to respond in a safe and positive way to such...
  • NI Advice Standard Training: Case Recording, Quality of Advice Audits and Advice Pro Refresher - 24th January 2019

    24 January 2019 - 10:00

    This course is to prepare managers and advisers for the Northern Ireland Advice Quality Standard. It will provide a practical guide to improve the quality of case recording and how to evidence continuous personal development. It will also cover the Advice NI recommended quality assurance activities...
  • NI Advice Standard Training: Case Recording, Quality of Advice Audits and Advice Pro Refresher - 3rd April 2019

    03 April 2019 - 10:00

    This course is to prepare managers and advisers for the Northern Ireland Advice Quality Standard. It will provide a practical guide to improve the quality of case recording and how to evidence continuous personal development. It will also cover the Advice NI recommended quality assurance activities...
Last modified: 
Thursday, 12 November 2015 - 4:18pm