Fuel Poverty Support Guide

This guide provides information on payments and grants available to low-income households, grants available to higher income households, and other useful information and support.

Support for those in fuel poverty can be in the form of:

  • Help with paying for energy costs;
  • Energy advice – advice using heating systems, fuel use, heating appliances, tariffs;
  • Energy efficiency – insulation, efficient heating systems and controls.

The three tables below provide information on the support available:

  1. Payments and grants available to low-income households
  2. Grants available to higher income households
  3. Other useful information

You can also read the PDF version of the Fuel Poverty Support Guide.

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1) Payments and grants available to low-income households 

Cold Weather Payment

This payment is made to people on certain benefits, between 1 November and 31 March, where the average daily temperature is recorded as, or is forecast to be, 0˚C or below for 7 days in a row.  You can find more information on the nidirect website.

For those eligible, there is no need to apply; the payment is made automatically.

If you have had a baby or if a child under five comes to live to you, the payment will not be made automatically and you will need to ring the office that pays your benefits.

Contact Information

If you do need to claim for any reason, contact the office that pays your benefits.

Winter Fuel Payment

This is a payment for pension-aged people to help with heating bills during the winterFor those eligible, there is no need to apply; the payment is made automatically.  You can find more information on the nidirect website.

Contact Information

If you do need to claim for any reason, contact the Winter Fuel Payment Centre.

Boiler Replacement Scheme

This scheme provides grant aid to replace boilers which are at least 15 years’ old.  You can find more information on the NIHE website.

Contact Information

Get in touch using the numbers below, and ask to speak to your local Grants Office:

  • 03448-920-900
  • Textphone 18001-03448-920-900

Affordable Warmth Scheme 

This is a grant aid schemed aimed at improving energy efficiency measures.  It is targeted at those geographical areas where levels of fuel poverty are highest.  It is administered by local councils and you can find more information on the NIHE website. 

Contact Information

Call your local council and ask to speak to the officer dealing with the Affordable Warmth Scheme.

Contact details for the councils.

NEA Belfast Warm and Well Project

This project aims to help people living in the Belfast area who are struggling to keep their home warm.  It offers advice and practical support to stay warm and well.

Contact Information

Contact NEA:

  • 028-9023-9909
  • warmandwell@nea.org.uk  

NIHE HeatSmart Scheme 

The HeatSmart scheme is a home visiting service delivered by NHIE to their tenants.

NI Energy Advice Line

This is an advice line funded by NIHE to provide energy advice to all energy consumers.  It gives advice on energy efficiency grants, switching energy supplier, how to save energy and money, renewable energy and insulation.  You can find more information on the NIHE website.

Contact Information

To contact:

  • Use the online 'Get in Touch form in the first instance
  • NIenergyadvice@nihe.gov.uk
  • 0800-111-4455

NISEP Make It Cosy

Full funding for a range of heat and insulation measures including natural gas / oil central heating or oil central heating system; cavity wall insulation, etc.  This is a complete list of NISEP programmes.

Contact Information

To contact:

  • 0800-0283-046
  • 028-9030-1500

NISEP Help to Heat

50% funding for a range of heat and insulation measures including natural gas / oil central heating or oil central heating system; cavity wall insulation, etc.  This is a complete list of NISEP programmes.

Contact Information

To contact: 

  • 0800-0283-046 
  • 028-9030-1500  

NISEP Energy Efficient Homes 

Full funding for a range of heat and insulation measures including natural gas / oil central heating or oil central heating system; cavity wall and loft insulation, etc. This is a complete list of NISEP programmes

Contact Information

Apply to:

  • nisep_applications.uk@engie.com

NISEP Energy Plus 

Full funding for a range of heat and insulation measures including natural gas / oil central heating or oil central heating system; cavity wall and loft insulation, etc.

Only available in the Phoenix Natural Gas Greater Belfast Area and East Down License Area.  This is a complete list of NISEP programmes

Contact Information

To contact: 

  • nisep.applications@fusionheating.co.uk
  • 028-9044-9499

NISEP Energy Plus – Efficient Oil 

Full funding for a range of heat and insulation measures including natural gas / oil central heating or oil central heating system; cavity wall insulation, etc.  Available in off-gas areas only.  This is a complete list of NISEP programmes.

Contact Information

To contact: 

  • nisep.applications@fusionheating.co.uk
  • 028-9044-9499

NISEP Home Comfort Plus Scheme

Full funding for a range of heat and insulation measures including natural gas / oil central heating or oil central heating system; cavity wall and loft insulation, etc. This scheme is available in the Firmus energy network area only. 

This is a complete list of NISEP programmes

Contact Information

To contact:

  • nisep.applications@firmusenergy.co.uk 
  • 0330-024-9000

NISEP Home Comfort 50/50 Scheme 

50% funding for a range of heat and insulation measures including natural gas / oil central heating or oil central heating system; cavity wall and loft insulation, etc. This scheme is available in the Firmus energy network area only.  

This is a complete list of NISEP programmes

Contact Information

To contact:

  • nisep.applications@firmusenergy.co.uk 
  • 0330-024-9000

NISEP Warm at Home Plus 

Full funding for a range of heat and insulation measures including natural gas / oil central heating or oil central heating system; cavity wall and loft insulation, etc.  This scheme is available in the SGN Natural Gas network area only. 

This is a complete list of NISEP programmes

Contact Information

To contact: 

  • info@SGNNaturalGas.co.uk 
  • 0800-975-7774  

NISEP Warm at Home Cashback 

50% funding for a range of heat and insulation measures including natural gas / oil central heating or oil central heating system; cavity wall and loft insulation, etc. This scheme is available in the SGN Natural Gas network area only.

This is a complete list of NISEP programmes  

Contact Information

To contact: 

  • info@SGNNaturalGas.co.uk 
  • 0800-975-7774

NISEP Better Energy Homes Plus 

Full funding for a range of heat and insulation measures including natural gas / oil central heating or oil central heating system; cavity wall and loft insulation, etc.  

This is a complete list of NISEP programmes

Contact Information

Apply to: 

  • Damian.Kelly@okaneplumbingandelectrics.com 
  • 028-8675-1049

NISEP Better Energy Homes Cashback 

50% funding for a range of heat and insulation measures including natural gas / oil central heating or oil central heating system; cavity wall and loft insulation, etc.

This is a complete list of NISEP programmes  

Contact Information

Apply to: 

  • Damian.Kelly@okaneplumbingandelectrics.com 
  • 028-8675-1049

NISEP Efficiency Plus 

50% funding for a range of heat and insulation measures including natural gas / oil central heating or oil central heating system; cavity wall and loft insulation, etc.  Available in the Phoenix Natural Gas Greater Belfast License area and East Down License area only. 

This is a complete list of NISEP programmes

Contact Information

Apply to: 

  • ciaran.mcgahan@phoenixnaturalgas.com 
  • 028-9055-5576 
  • neil.mccracken@phoenixnaturalgas.com 
  • 028-9055-5516 

NISEP Homewarmer Plus 

Full funding for cavity wall and/or loft insulation; hot water tank jacket; and LED light bulbs.

This is a complete list of NISEP programmes    

Contact Information

Apply to: 

  • sales@warmfill.com 
  • 028-9042-7933 

NISEP Keep Warm

Full funding for cavity wall and/or loft insulation; hot water tank jacket; and LED light bulbs.  

This is a complete list of NISEP programmes  

Contact Information

Apply to: 

  • info@homesealni.co.uk 
  • 028-7962-7474  

NISEP Thermal Comfort 

Full funding for cavity wall and/or loft insulation; hot water tank jacket; and LED light bulbs.  

This is a complete list of NISEP programmes

Contact Information

To contact: 

  • 0800-0283-046 
  • 028-9030-1500 

NISEP Comfortable Living Insulation Grant 

£200 grant for cavity wall insulation and/or loft insulation for Housing Association properties only.

This is a complete list of NISEP programmes  

Contact Information

To contact: 

  • 0800-0283-046 
  • 028-9030-1500 

NISEP Pump Up the Heat

Full funding for air-to-water heat pump; insulation measures including cavity wall and loft insulation; LED lightbulbs. 

This is a complete list of NISEP programmes

Contact Information

To contact: 

  • 0800-0283-046 
  • 028-9030-1500 

NISEP Whole House Warmer Homes NI 

Full funding for air-to-water heat pump; insulation measures including cavity wall and loft insulation; LED lightbulbs. 

This is a complete list of NISEP programmes

Contact Information

Apply to: 

  • info@koreretrofit.com or donovanogle@koresystems.com 
  • 020-7859-4292 
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2) Grants available to higher income households that do not qualify for the lower-income schemes

These households must be homeowners or private tenants.

NISEP £250 Insulation Cashback 

£250 grant towards cavity wall insulation and/or loft insulation.

This is a complete list of NISEP programmes

Contact Information

To contact:

  • 0800-0283-046
  • 028-9030-1500

NISEP Keeping You Warmer 

£250 grant towards cavity wall insulation and/or loft insulation.  

This is a complete list of NISEP programmes

Contact Information

Apply to: 

  • sales@warmfill.com 
  • 028-9042-7933
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3) Other useful information

NIHE Energy Advice Oil Buying Clubs 

Oil buying clubs allow people to order as little as 200 litres of oil at a time; but because club members’ orders are put together, they get the going rate, thus works out cheaper than using 20 litre oil drums.  The oil buying club takes care of all aspects of the delivery.  You can find out more information on the NIHE website.

Contact Information

To find a club near you and to order oil: 

  • 028-9598-2068 
  • 028-9598-3316 
  • Text 079-3984-3716
  • youroilbuyingclubs@nihe.gov.uk

St Vincent de Paul and Salvation Army  

St Vincent de Paul and the Salvation Army provide a range of emergency supports.

Contact Information

Find your local SVP centre

Find your local Salvation Army centre.

DfC Finance Support 

A range of financial supports are available from DfC, including Discretionary Support; Budgeting Loans; Contingency Grants; Short-term Benefit Advances; and Sure Start Maternity Grants. 

More details are available in the Finance Support section of NI Direct. 

Contact Information

To contact: 

  • Use the online form 
  • 0800-587-2750 
  • 0800-587-2751 (for those with hearing and speech difficulties) 

Oil Price Check

The Consumer Council maintains an up-to-date list of oil prices around NI; check the latest prices.

Other support

Other support may be available locally via local community organisations, local Councils, charitable organisations or local advice centres.

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