NI Direct has information on practical support during the COVID-19 pandemic including the Warm, Well, Connected initiative. You can find out more by clicking this link.
Energy providers have agreed that the disconnection of credit meters will be completely suspended.
If you are struggling to manage repayments to your energy provider contact them to see what help they can provide. New guidance means that your debt repayments and bill payments could be reassessed, reduced or paused where necessary.
Topping up electricityElectricity providers in Northern Ireland offer a variety of ways that you can top up your account.
Budget EnergyBudget Energy allows you to top up your electricity account via:
- Paypoint and Payzone outlets
- Telephone by calling 0800 015 2678.
Click EnergyClick Energy allows you to top up your electricity account via:
- Telephone by calling 0800 1 070732
Electric IrelandElectric Ireland allows you to top up your electricity account via:
- Telephone by calling 0345 600 5335.
Power NIPower NI have temporarily lowered the minimum top up amount from £15 to £5;
You can top up your account via:
- Post Office
- Telephone by calling 03457 455 455.
SSE AirtricitySSE Airtricity allows you to top up your account via:
- Post Office
- Telephone by calling 0345 601 9093.
OilOil providers are considered 'key workers' so you should still be able to order oil from your supplier as normal.
You may have to wait a few extra days for a delivery so it is a good idea to order oil in advance if possible.
You can find a list of local oil distributors that are registered with the Northern Ireland Oil Federation by visiting this link.