Wiseradviser: Giving Effective Telephone Advice

Monday, 5 October 2020 - 10:00am to 1:00pm

Due to the recent developments with COVID-19 this course will now run via the online Zoom platform instead of face to face. It will be delivered as an online live course from 10am-1pm. Access instructions will be sent to you after you sign up This training is aimed at advisers experienced in face-to-face advice, who want to develop skills in the delivery of advice via the telephone. It is a practical workshop, which will help you develop your telephone technique. Key topics covered are the differences between telephone and face-to-face delivery methods, communication skills, call control and development, dealing with difficult calls, call structure and adviser support.

Who Should Attend: 
Wiseradviser courses are appropriate to anyone currently working with vulnerable clients facing financial difficulties.
Fees: 
Participants booked on FREE training who do not show up on the day, or do not cancel with at least 5 working days’ notice, will be charged a fee of £30
CPD Hours: 
This course is worth 6 CPD Points under the NIAQS (Northern Ireland Advice Quality Standard).
Last modified: 
Tuesday, 1 September 2020 - 9:37am