Wiseradviser: Giving Effective Telephone Advice

Monday, 5 October 2020 - 10:00am to 1:00pm

Due to the recent developments with COVID-19 this course will now run via the online Zoom platform instead of face to face. It will be delivered as an online live course from 10am-1pm. Access instructions will be sent to you after you sign up This training is aimed at advisers experienced in face-to-face advice, who want to develop skills in the delivery of advice via the telephone. It is a practical workshop, which will help you develop your telephone technique. Key topics covered are the differences between telephone and face-to-face delivery methods, communication skills, call control and development, dealing with difficult calls, call structure and adviser support.

Who Should Attend: 
Wiseradviser courses are appropriate to anyone currently working with vulnerable clients facing financial difficulties.
Participants booked on FREE training who do not show up on the day, or do not cancel with at least 5 working days’ notice, will be charged a fee of £30
CPD Hours: 
This course is worth 6 CPD Points under the NIAQS (Northern Ireland Advice Quality Standard).
Last modified: 
Tuesday, 1 September 2020 - 9:37am