Event Series ID: 
Membership: £80 Voluntary and Community Sector Organisations: £100 Private and Statutory Sector Organisations: £120. Cancellation Policy •Booked courses which are cancelled within 5 working days of the course start date will not be invoiced. •Booked courses cancelled with less than 5 working days’ notice will be invoiced at a fee of £30 or 50% of the course fee, whichever is higher. •Participants booked on FREE training who do not show up on the day, or do not cancel with at least 5 working days’ notice, will be charged a fee of £30.
Additional Information: 
The course is a core topic for Generalist Advisers within the NIQAS
Who Should Attend: 
The Consumer Rights Act (2015) replaced several key pieces of consumer legislation with a single set of rules applying to all contracts where goods are supplied, including sale, hire, hire-purchase and work/materials contracts. New rules also apply to the supply of services, and the Act sets out, for the first time, specific rules relating to digital content. This one-day, introductory level course provides an overview of consumer law for generalist advisers. It is designed for new advisers or those who want to update their skills in this area. This course will provide an overview of: • Statutory rights for consumers • How to identify when consumer rights have been breached • Remedies available to consumers • Common elements of contract law • Where to signpost/refer for specialist advice