Triage Skills for Advice 13.03.20

In these times of contracting resources and increasing demand for services, advice services need to find ways to prioritise clients’ needs and advisers’ time. This short course addresses this in three main ways: • By identifying clients in emergency situations, those with less time sensitive issues, and those who can be advised or referred quickly to meet their needs • By identifying clients who have more or less capacity, so resources can be allocated when and where they are most effective • By training experienced advisers, trainees, and support workers to fulfil this initial role
Who Should Attend: 
This course is aimed at those who have initial contact with clients and who need to be able to enable clients to access the appropriate advice/support in the most appropriate format. This could include: Experienced advisers, trainees, receptionists and support workers.
Members: £40 Voluntary and Community Sector Organisation: £50 Private and Statutory Sector Organisations: £60 Cancellation Policy Booked courses which are cancelled within 5 working days of the course start date will not be invoiced. Booked courses cancelled with less than 5 working days’ notice will be invoiced at a fee of £30 or 50% of the course fee, whichever is higher. Participants booked on FREE training who do not show up on the day, or do not cancel with at least 5 working days’ notice, will be charged a fee of £30.
CPD Hours: 
There are 3 CPD hours available for this course.
Education/Professional Framework: 
This course can be used as evidence towards a range of units in our Advice and Guidance NVQ’s and Legal Advice qualifications including ‘Understanding the Importance of Legislation and Procedures’ (Unit 30). It is also linked to the National Occupational Standards for Legal Advisers including ‘IB19 – First Line Welfare Rights and Legal Advice’.

Advice NI - Forestview

Purdys Lane
Last modified: 
Saturday, 7 March 2020 - 10:42pm