FREE Assessors Workshop for Quality of Advice Audits - Members Only

Wednesday, 18 September 2019 - 10:00am to 1:30pm

These workshops are an excellent method of support for Quality Assessors within member organisations, who have either achieved, or are working towards the Northern Ireland Advice Quality Standard (NIAQS). This workshop is only suitable for those who have already attended Quality Case Recording and NIAQS Quality Assurance Processes training. Participants will be guided through a step by step approach to auditing quality of advice, enabling them to achieve a standardised competency level for auditing within their individual organisations. The workshops will provide a practical, hands on approach to completing advice audits within a supportive environment of peer assessors. Participants will also receive guidance on call listening and shadowing procedures in addition to information on adviser feedback as part of the risk assessment process
Cancellation Policy Booked courses which are cancelled within 5 working days of the course start date will not be invoiced. Booked courses cancelled with less than 5 working days’ notice will be invoiced at a fee of £30 or 50% of the course fee, whichever is higher. Participants booked on FREE training who do not show up on the day, or do not cancel with at least 5 working days’ notice, will be charged a fee of £30.
Last modified: 
Wednesday, 13 November 2019 - 3:40pm