Blended Online - Adviser NI – The Level 4 Certificate and Extended Certificate in Providing Social Security Advice

These exciting new qualifications cover the skills, knowledge, processes and practice of providing multi-channel advice in relation to social security benefits in Northern Ireland. The course covers all advice skills required for individuals to meet the Northern Ireland Advice Quality Standard and introduces learners to the core advice topics for generalist advisers. Learners will gain an understanding of social security benefits and how to advise clients regarding social security benefits’ issues, with fully up to date content for Welfare Reforms and legacy benefits. These qualifications provide learners with the fundamental skills for advice provision along with an understanding of policies, procedures, and compliance requirements for providing generalist and specialist advice. In the Extended Certificate the learner will also understand the importance and application of continuing professional development. These qualifications provide an entry route for those new to the advice sector to attain an industry standard accredited qualification, and an opportunity for existing advisers to re-fresh and gain accreditation for their knowledge and skills. Adviser NI is a Blended Online course consisting of pre-recorded content available for Anytime Online access on our Learning Management System. Here learners have access to video lessons, resources and learning activities. Throughout the course there are also scheduled Live Online group tutorial sessions on Zoom.

An indicative schedule is included in the Learner Induction Pack.

You can download the Learner Induction Pack documents here:


Who Should Attend: 
This course is for those working or volunteering in an advice setting, whether they are new or experienced, who want to develop, refresh or accredit their knowledge and skills.
Members £450.00 Voluntary and Community Sector Organisations: £550.00 Private/Public Sector Organisations: £650.00
CPD Hours: 
Education/Professional Framework: 
These qualifications are mapped to National Occupational Standards in Legal Advice where appropriate. National Occupations Standards - Skills for Justice National Occupational Standards - Advice and Guidance
OCN NI Level 4 Certificate or Extended Certificate in Providing Social Security Advice
Additional Information: 
Pre Course Requirements: There are no formal entry requirements for Adviser NI, though it is expected that learners will have at least a level 2 or equivalent qualification, e.g. GCSE English or Essential Skills. Learners must be at least 18 years old. This qualification is delivered fully online via a Learning Management System (LMS) with scheduled live online tutorials on Zoom. Learners require access to the internet and a suitable device to use for completing online learning activities and attending online tutorials. Learners must fulfil a placement requirement to achieve this qualification. This is a minimum 12-week placement with a suitable advice organisation which provides the learner with opportunities to demonstrate key advice skills such as case recording and form completion. Details are provided in the Learner Induction Pack. As the placement is a requirement of the qualification, we require confirmation of it prior to your place on the course being confirmed. These courses are now open for rolling registration. Learners can begin once they have attended an online induction. Learners will move through the course at their own pace, and attend scheduled live online tutorials. An indicative tutorial schedule is included in the Learner Induction Pack. More dates and times for tutorials will be added to our training calendar for 2021 to support this model of flexible learning. We will invoice you for the course. Please note a late cancellation fee will apply to courses where participants cancel with fewer than 5 working days’ notice. Advice NI reserves the right to cancel courses at short notice if they are not full, in this instance there will be no charge to participants. Booked courses which are cancelled within 5 working days of the course start date will not be invoiced. Booked courses cancelled with less than 5 working days’ notice will be invoiced at a fee of £30 or 50% of the course fee, whichever is higher

Advice NI Website

Last modified: 
Monday, 23 November 2020 - 10:21am