​Dove House Advice Services

​An advice service was able to help a family improve the quality of their lives

A client who was a single parent with a number of children sought help from Dove House Advice Services. The family needed immediate intervention after the marriage broke down due to alcohol related issues and difficulties coping with a range of debt problems.

How Dove House helped

The adviser contacted all the relevant departments including Child Tax Credit, Child Benefit and Income Support to report a change in circumstances on behalf of the client. The adviser was able to refer the client to Advice NI's Debt Action NI service for help with the debt problems including difficulties with mortgage repayments.

The Outcome

After an holistic benefit entitlement check, Disability Living Allowance applications were made for 2 of the younger children, both of which were successful. This in turn enabled an application for Carers Allowance and an increase in the Tax Credits award.

The family continues to be supported by the advice service and by other family support services within the organisation.