INDEPENDENT WELFARE CHANGES HELPLINE OFFERS SUPPORT TO THOSE IMPACTED BY THE WELFARE CHANGES

An independent Welfare Changes Helpline (0808 802 0020) has been launched to offer support to anyone needing help or advice relating to any of the changes to the welfare system.

Welfare Changes Helpline

Welfare Changes Helpline
An independent Welfare Changes Helpline (0808 802 0020) has been launched to offer support to anyone needing help or advice relating to any of the changes to the welfare system. The helpline is operated by the Welfare Reform Advice Services Consortium (Advice NI, Law Centre NI and Citizens Advice) and is available 9.00 to 17.00 Monday to Friday.

Speaking at the launch of the Helpline, Professor Eileen Evason, said:

“When I was appointed to lead the Welfare Reform Mitigations Working Group on foot of the ‘Fresh Start’ agreement, our strategy had three main strands. The first related to allaying anxiety around welfare reform legislation and providing supplementary payments, for varying periods, over the four years of this programme for carers, those with ill health and disability and families. The second strand highlighted the need to support vulnerable people with independent advice which provides expertise and support on a range of welfare reform issues.  The third strand looks forward to the introduction of universal credit and, following the strategy adopted in Scotland, the need to explore new ways to alleviate hardship. 

I am delighted that we are now in a position to launch the independent advice helpline envisioned in our report, and congratulate all involved in making this a realty, so quickly.”

On 27th September 2016 the Department for Communities announced a £2.5 million package of support to frontline advice organisations to provide additional services to assist the general public through implementation of the ongoing changes to the welfare system. As a result of this money the Welfare Reform Advice Services Consortium are employing 9 additional advisers for the Helpline.

 In addition a further 35 advisers will also be available across all 11 council areas in Northern Ireland and located in local Citizens Advice and Advice NI offices to provide face to face assistance to anyone impacted by the changes to the welfare system. Specialist legal advice will also be available from the Law Centre who will arrange access to specialist legal services as required. These services are free for anyone who needs help or advice relating to any of the changes to the welfare system.

 Speaking on behalf of the Consortium, Bob Stronge, Chief Executive of Advice NI, said that many families across Northern Ireland will benefit from the new helpline:

“This new helpline will hopefully make the changes to the system more manageable for those affected. We are, of course aware that the most vulnerable may be the hardest to reach, including those with, for example, mental health problems or transient lifestyles. All of these groups will, however, be in contact with, for example, those managing hostels, community psychiatric nurses, Sure Start staff or members of their local church. As such, a key part of the outreach work is to enable those intermediaries to act as guides or signposts to advice and help.”

The new helpline will provide bespoke additional independent expertise and support on a range of welfare reform issues including Disability Living Allowance, Personal Independence Payment, Employment & Support Allowance, changes to Housing Benefit and changes to Social Fund.

For further information contact Barry Turley on 07734 256318