Banking Standards Board Consultation – Have your Say!


The Banking Standards Board want to hear from YOU!

Banking Standards Board Consultation – Have your Say!


What do good banking outcomes look like for customers? The Banking Standards Board have launched a Consultation to find out what matters to people on the receiving end of banking services?  The Banking Standards Board was established in 2015 to help raise the standards of behaviour and competence across UK banks and building societies. This consultation is open to all interested parties, but particularly welcomes – at this early stage of the work – views from consumer and civil society organisations.

BSB say, “We recognise that these organisations are often very constrained in terms of time and resources, but any such input as they are able to provide (and in any format) would be very welcome. We would like your views to inform the development of our Consumer Framework. This framework is presented here at an early stage, following initial and informal discussions with a wide range of consumer and civil society organisations (for which we are very grateful) to generate discussion and to prompt ideas. We will develop and refine this framework in the light of responses received, and in consultation with consumer organisations, banks, building societies, and other interested parties. While we will consider potential indicators of good consumer outcomes and how these might be measured in the light of responses to this consultation, any initial thoughts on these would also be welcome. The deadline for responses to this consultation is close of 26 January 2018.”

You can access the consultation document by following the link below…
https://www.bankingstandardsboard.org.uk/wp-content/uploads/2017/11/What...
 
Last modified: 
Tuesday, 28 November 2017 - 2:30pm