Access to benefits during the COVID-19 pandemic
The Department will offer a range of options including,
- Switching customers to a bank account to allow the purchase of items over the phone or online,
- Setting up a permanent agent or appointee to collect their money on their behalf, or
- Issuing a voucher payment via SMS/email to a trusted friend to collect their money for them.
The COVID-19 Community Helpline can be contacted by 0808 802 0020.
You can find out more information on COVID-19 and benefits in Northern Ireland in our Coronavirus section.