Stories

  • Adviser

    ​Tax & Benefits Service

    ​Undisclosed partners and tax credits

    A client came to see an advisor at an outreach venue. The client had received a letter from HMRC stating that they believed that a potential undisclosed partner was living at her address and therefore had terminated her single claim award. The client had been separated from her husband for several years; however he still used her address.
  • Outside a Food Bank

    Food Banks

    ​The Growth of Food Banks in Northern Ireland

    In 2013, advisers from the independent advice network reported seeing increasing numbers of people seeking advice who were in a critical financial situation, where there was no immediate support available from the social security or tax credit systems.
  • Street scene

    Benefits withdrawals and Food Banks

    Advisers often have to refer clients to food banks because their benefits have stopped due to administrative problems

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