Implementing quality processes to ensure your organisation can met the Northern Ireland Advice Quality Standard (NIAQS) can be overwhelming as well as time consuming.
It has been another extremely busy year for Advice NI’s Quality team. In the current Covid climate, the Quality team has had to quickly adapt and develop an effective approach to a number of aspects of quality.
Triage is often the first point of contact into an organisation. It aims to improve access to services by effectively managing demand whilst also meeting clients’ needs and expectations.
Mindwise recently launched their Mental Health and Money Advice Service in Northern Ireland. It is part of the Mental Health UK’s two year charity partnership with Lloyds Banking Group in Northern Ireland.
Advice NI is keen to support our members in the delivery of high quality advice services and we are committed to working closely with all of our member organisations to help them prepare, achieve and maintain the Northern Ireland Advice Quality Standard (NIAQS).
The past year has been an extremely busy time for our members who are in the process of obtaining accreditation for the Northern Ireland Advice Quality Standard (NIAQS).
Housing Rights is piloting Northern Ireland’s first housing mediation service for the private rented sector. The service is funded by the Department for Communities to provide an alternative way to resolve disputes in the sector.