Implementing quality processes to ensure your organisation can met the Northern Ireland Advice Quality Standard (NIAQS) can be overwhelming as well as time consuming.
It has been another extremely busy year for Advice NI’s Quality team. In the current Covid climate, the Quality team has had to quickly adapt and develop an effective approach to a number of aspects of quality.
Triage is often the first point of contact into an organisation. It aims to improve access to services by effectively managing demand whilst also meeting clients’ needs and expectations.
Banks have been warned that it's "not fair" to automatically blame customers for money lost through a scam.Last year, customers transferred nearly £240m to fraudsters, only a quarter of which was refunded by financial firms.
Advice NI is keen to support our members in the delivery of high quality advice services and we are committed to working closely with all of our member organisations to help them prepare, achieve and maintain the Northern Ireland Advice Quality Standard (NIAQS).
The past year has been an extremely busy time for our members who are in the process of obtaining accreditation for the Northern Ireland Advice Quality Standard (NIAQS).
It has been estimated that approximately 200,000 local workers in NI are on the Government's job retention (furlough) scheme, which covers 80% of wages up to £2,500 a month.
Housing Rights is piloting Northern Ireland’s first housing mediation service for the private rented sector. The service is funded by the Department for Communities to provide an alternative way to resolve disputes in the sector.
Advice NI welcome the growing calls for Government to act to extend the suspension of the 'Minimum Income Floor' for self employed Universal Credit claimants.