Implementing quality processes to ensure your organisation can met the Northern Ireland Advice Quality Standard (NIAQS) can be overwhelming as well as time consuming.
It has been another extremely busy year for Advice NI’s Quality team. In the current Covid climate, the Quality team has had to quickly adapt and develop an effective approach to a number of aspects of quality.
Triage is often the first point of contact into an organisation. It aims to improve access to services by effectively managing demand whilst also meeting clients’ needs and expectations.
On 2 October, Advice NI Supporting Active Engagement team joined the celebration of International Day of Older Persons event in the Maldron Hotel hosted by our member Apex.
Congratulations to our 106 graduates who successfully completed the Right for Seniors Digital Course! We are so proud of your achievement and wish you all the best in your safe and confident digital journey!
Through its Rights4Seniors digital training programme, Advice NI, a leading rights-based charity, has established a successful method for enabling older people, particularly those who are vulnerable, to navigate and use the Internet with confidence.
As part of Get Online Week we helped a group of older people boost their digital skills by showing them how to fill out online forms and demonstrating streaming music online.
Advice NI is keen to support our members in the delivery of high quality advice services and we are committed to working closely with all of our member organisations to help them prepare, achieve and maintain the Northern Ireland Advice Quality Standard (NIAQS).
To mark another successful year of the Supporting Active Engagement project, Advice NI celebrated all the participants’ achievements with an event at Belfast Castle recently.