News Articles

  • Advice NI logo

    Implementing quality processes to ensure your organisation can met the Northern Ireland Advice Quality Standard (NIAQS) can be overwhelming as well as time consuming.

  • Advice NI logo

    It has been another extremely busy year for Advice NI’s Quality team. In the current Covid climate, the Quality team has had to quickly adapt and develop an effective approach to a number of aspects of quality.
     

  • Advice NI logo

    Triage is often the first point of contact into an organisation. It aims to improve access to services by effectively managing demand whilst also meeting clients’ needs and expectations.  

  • The Peer Review process is when an adviser’s work is quality assessed by either one or a group of advisers, of similar competence and skills.  

  • Advice NI is keen to support our members in the delivery of high quality advice services and we are committed to working closely with all of our member organisations to help them prepare, achieve and maintain the Northern Ireland Advice Quality Standard (NIAQS).

  • The past year has been an extremely busy time for our members who are in the process of obtaining accreditation for the Northern Ireland Advice Quality Standard (NIAQS).

  • Covid-19 has made us look at how we do things differently.  The quality team at Advice NI has also had to adapt to ensure we are still able to support our internal teams and member organisations during these unprecedented times.

  • We are now facing a similar recession to 2008, however this time personal credit is out of control in UK & NI, the Banks and lending sector seem to have learned nothing from their previous mistakes.

  • The Private Rented Sector Access Scheme

  • Advice NI highlights importance of advice services as local government is about to undergo significant change. Ahead of changes to local government in Northern Ireland, Advice NI has called upon local Councils to ensure that the work of independent advice services is recognised and protected.Advice NI leads delivery of independent advice services across the current Castlereagh Borough Council area. The service involves face to face service provision by advisors locally deployed to service the Castlereagh outreach venues. Appeal tribunal representation services and dedicated money advice services are in place, a dedicated Freephone line has been established and an email advice facility is also in place.In April 2015, as part of the reform of local government in Northern Ireland the number of councils will be reduced from 26 to 11. There will be significant changes with the majority of households in Castlereagh merging with Lisburn City Council with 38% of the population of Castlereagh and 21% of Lisburn moving to the new Belfast City Council. The new Castlereagh and Lisburn Council area will have approximately 137,000 residents and approximately 56,000 households.Speaking about the service, Bob Stronge Advice NI Chief Executive said: “Independent advice services are much-needed and highly valued by people across Northern Ireland. Advice NI and member organisations have a proven track record in providing excellent advice services across the community and we acknowledge the support and commitment shown by Councils to advice services. We look forward to working with the new Councils post RPA to similarly ensure that independent advice remains a key community service moving forward.”