News Articles

  • Advice NI logo

    Implementing quality processes to ensure your organisation can met the Northern Ireland Advice Quality Standard (NIAQS) can be overwhelming as well as time consuming.

  • Advice NI logo

    It has been another extremely busy year for Advice NI’s Quality team. In the current Covid climate, the Quality team has had to quickly adapt and develop an effective approach to a number of aspects of quality.
     

  • Advice NI logo

    Triage is often the first point of contact into an organisation. It aims to improve access to services by effectively managing demand whilst also meeting clients’ needs and expectations.  

  • The Peer Review process is when an adviser’s work is quality assessed by either one or a group of advisers, of similar competence and skills.  

  • Advice NI is keen to support our members in the delivery of high quality advice services and we are committed to working closely with all of our member organisations to help them prepare, achieve and maintain the Northern Ireland Advice Quality Standard (NIAQS).

  • The past year has been an extremely busy time for our members who are in the process of obtaining accreditation for the Northern Ireland Advice Quality Standard (NIAQS).

  • Covid-19 has made us look at how we do things differently.  The quality team at Advice NI has also had to adapt to ensure we are still able to support our internal teams and member organisations during these unprecedented times.

  • We are delighted to launch our latest training brochure which is packed with lots of new and exciting courses and training programmes. Advice NI offers formal and non-formal training for those working in the advice sector, community & voluntary sector, local authorities, legal & financial institutions who wish to develop their skillset.Our courses include nationally and locally accredited qualifications as well as continued professional development (CPD) training.We offer training in the following areas: 

    • Advice and Guidance
    • Legal Advice and Information
    • Legal Advice Support
    • Customer Service
    • Business & Administration  
    • Independent Advocacy
    • Debt & Money Advice (Wiseradviser)
    • Welfare Reform
    • State Pension
    • Child Maintenance
    • Advising and Supporting Older People
    • Age Awareness
    • Case Recording (Advice Pro)
    • Social Policy
    • Dealing with Challenging Clients
    • Lone Working
    • Tendering & Procurement
    • Trailing & Presentation Delivery
    • Training Assessment & Quality Assurance (TAQA) 

    We can also develop bespoke training to meet your organisational needs. Click below for a full copy of the Advice NI training brochure, which will outline all training programmes, costs, accreditation options, dates & booking procedures.Advice NI Training Brochure July – December 2015If you would like further information on any of our courses, fee’s or how to book contact a member of our training team on 028 9064 5919 or e-mail training@adviceni.net.

  • The General Data Protection Regulation, more commonly known as GDPR will come into effect on 25th May 2018.  It is the biggest change to personal data privacy in over 25 years.