News Articles

  • Advice NI logo

    Implementing quality processes to ensure your organisation can met the Northern Ireland Advice Quality Standard (NIAQS) can be overwhelming as well as time consuming.

  • Advice NI logo

    It has been another extremely busy year for Advice NI’s Quality team. In the current Covid climate, the Quality team has had to quickly adapt and develop an effective approach to a number of aspects of quality.
     

  • Advice NI logo

    Triage is often the first point of contact into an organisation. It aims to improve access to services by effectively managing demand whilst also meeting clients’ needs and expectations.  

  • The Peer Review process is when an adviser’s work is quality assessed by either one or a group of advisers, of similar competence and skills.  

  • Eight years fighting for client results in successful outcome

  • Banks have been warned that it's "not fair" to automatically blame customers for money lost through a scam.Last year, customers transferred nearly £240m to fraudsters, only a quarter of which was refunded by financial firms.

  • Advice NI is keen to support our members in the delivery of high quality advice services and we are committed to working closely with all of our member organisations to help them prepare, achieve and maintain the Northern Ireland Advice Quality Standard (NIAQS).

  • The past year has been an extremely busy time for our members who are in the process of obtaining accreditation for the Northern Ireland Advice Quality Standard (NIAQS).

  • Covid-19 has made us look at how we do things differently.  The quality team at Advice NI has also had to adapt to ensure we are still able to support our internal teams and member organisations during these unprecedented times.

  • Established in 2016, the Scamwise NI partnership now has over 30 members, each one sharing their own unique knowledge on how to protect the more vulnerable of our society.

  • With sole traders and small businesses struggling due to lower consumer spending, higher rates and other overheads, higher wage costs and the looming Brexit uncertainty, saving may seem like an extravagance that many just cannot afford.

  • The General Data Protection Regulation, more commonly known as GDPR will come into effect on 25th May 2018.  It is the biggest change to personal data privacy in over 25 years.