‘Advice NI were contacted by a client who was a single parent and seeking advice on whether they had continued entitlement to Working Tax Credit working 16hrs per week, or if they needed to claim Universal Credit.
Implementing quality processes to ensure your organisation can met the Northern Ireland Advice Quality Standard (NIAQS) can be overwhelming as well as time consuming.
It has been another extremely busy year for Advice NI’s Quality team. In the current Covid climate, the Quality team has had to quickly adapt and develop an effective approach to a number of aspects of quality.
Triage is often the first point of contact into an organisation. It aims to improve access to services by effectively managing demand whilst also meeting clients’ needs and expectations.
Do you want to make a difference in the lives of older people? Are you confident using technology? Can you spare 90 minutes per week for 10 weeks to improve the digital skills of a small group of participants.If this sounds like you then we need your help.
Advice NI, in partnership with our members, are delighted to announce that we are developing a sector wide Volunteering Strategy that will create a new function within Advice NI’s current services to oversee the development, growth and sustainability of volunteering across the network.
Our vision is a just and equal society of confident, informed, active citizens who can assess their rights and entitlements. Help us achieve our vision.
Banks have been warned that it's "not fair" to automatically blame customers for money lost through a scam.Last year, customers transferred nearly £240m to fraudsters, only a quarter of which was refunded by financial firms.
