Work with our members - Upper Springfield Development Trust

Upper Springfield Development Trust is recruiting for a Welfare Rights Advisor. The role involves delivering high quality, impartial, confidential, free advice service to meet the needs of the local community.

Job title: Welfare Rights Advisor
Responsible to: Advice Co-ordinator
Location: Upper Springfield/Whiterock
Hours: 25 hours per week
Salary: £16,327.33
Contract: 31st March 2023 (possible extension subject to funding)

The role will include supporting clients with all the current welfare reform changes to include Universal Credit claims. The advice centre is needs driven and client focused with an emphasis on advocating on behalf of the most vulnerable in our community.


  • To advise clients on a range of social security benefits, tax credits, universal credit, financial capability, housing, health, employment through face to face, telephone, and email. This will include completing claim forms, carrying out benefit calculations and challenging unfair decisions
  • To ensure that suitable confidentiality and data protection procedures are followed at all times
  • To establish good working relationships with other professionals and agencies and refer where appropriate to other specialized services
  • To maintain comprehensive and up to date confidential case records for all clients using the Advice Pro case management and recording system
  • To identify, record and follow up social policy issues as they arise
  • To keep up to date with changes in all areas of welfare reform and participate fully in training programmes, both internal and external as arranged by the advice co-ordinator
  • To manage and prioritise own workload in agreement with the advice-coordinator
  • Attend advisor practitioner forums and work as part of a team to ensure the smooth running of the advice team and participate in quality assurance
  • Be expected to work within the terms of their contract of employment and adhere to USDT’s policies, procedures and values.

Personnel Specification

Essential Criteria

Education and Experience

Suitable candidates will demonstrate:

  • To have completed a recognized accredited generalist advisor training programme provided by Citizens Advice, Law Centre NI or Advice NI
  • Have a minimum of one year’s experience, either paid or in a voluntary capacity, gained in the last three years

Essential Skills

Suitable candidates will demonstrate:

  • Knowledge and experience of the social security system including current welfare reform changes
  • Experience in carrying out benefit calculations
  • Experience of using Advice Pro case management system or similar
  • Effective verbal and written communication skills
  • Ability to understand complex information and legislation
  • Ability to prioritise own workload
  • Experience of working as part of a flexible team and sharing knowledge


Suitable candidates will demonstrate:

  • Empathy and non-judgmental attitude towards client
  • Have a commitment to equal opportunities policy both in the workplace and service delivery

Personal Attributes

  • Friendly and approachable manner
  • Ability to work on a confidential basis
  • Ability to work under pressure and to strict deadlines
  • Accuracy and attention to detail
  • Knowledge of the current issues impacting individuals, families and communities across the Upper Springfield/Whiterock locality