Job Opportunity - Information Support Officer

This new role within Age NI provides an excellent opportunity for someone who possesses the passion and commitment to work in a progressive organisation and help to achieve their vision - a society in which we can thrive as we age.

The post holder will be responsible for providing an exemplary ‘first port of call’ service in a multi-channel environment, delivering information and support, signposting to internal and external supports available to older people.  Due to the nature of this role, it is office-based and not available for home-working.

Salary £23,034 - £24,246 per annum
Hours 35 hours with flexible working policy
Fixed term contract 3 years
Annual leave 26 days plus 12 Bank Holidays
Other benefits

Group Personal Pension (contributions on qualifying earnings: 5% employer and 3% employee), Health Shield Cash Plan


  • Previous experience in call handline, helpline work or Customer Service
  • Experience of using databases to process customer data

Essential knowledge

  • Demonstrate a sound understanding of customer service, teamwork, quality assurance, information management, creativity and lateral thinking

Essential skills

  • Good understanding of Word / Excel / Outlook
  • Accurate data entry skills
  • Excellent listening, verbal, oral and written communication skills
  • Strong organisation and planning skills
  • Numeracy skills
  • Confident, professional, outgoing telephone manner
  • A positive team player

Desirable qualifications

  • Customer Service Qualification 
  • ECDL (European Computer Driving Licence) or equivalent qualification   

For an applicant pack, please e-mail, apply online at or telephone the People & Development team on 028 9024 5729.

Closing date for completed applications is Tuesday 16 August 2022 at 12:00 noon.