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​Tax & Benefits Service

​Income tax debt caused by a self-assessment error

A client came to our Tax & Benefits service asking for assistance with an Income Tax debt of approximately £4,000. The client had a long history of mental health issues and had experienced a very unsettled period in her life due to homelessness. Once the client obtained a fixed abode, she started to receive letters demanding payment of the debt but had no understanding of how the debt had arisen.

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Upcoming Training

  • Wiseradviser: Understanding & Supporting Clients in Vulnerable Circumstances

    25 March 2019 - 09:30

    This interactive workshop gives you the space and opportunity to explore practical ways to advise and support vulnerable clients. The workshop will explore the following: (1) challenges you might face when advising vulnerable clients and ways to overcome these, (2) ways of building external...
  • Wiseradviser: Dealing with Rent Arrears (NEW)

    27 March 2019 - 09:30

    Participants are expected to have completed the Generalist Level Money Advice training course Introduction to Providing Debt Advice or its equivalent before taking part in this training and had an opportunity to put that training into practice. The training will take place over 1 day. This...
  • NI Advice Standard Training: Case Recording, Quality of Advice Audits - 3rd April 2019

    03 April 2019 - 10:00

    This course is to prepare managers and advisers for the Northern Ireland Advice Quality Standard. It will provide a practical guide to improve the quality of case recording and how to evidence continuous personal development. It will also cover the Advice NI recommended quality assurance activities...
  • Wiseradviser: Introduction to Providing Debt Advice

    08 April 2019 - 09:30

    This generalist level course is accredited with OCNNI at Level 3. It will help you understand the basic principles of money advice; explore the nature and extent of a debt problem and how to check your client’s liability.This course (or equivalent) is a prerequisite for attending other wiseradviser...
  • Social Security Benefits for EEA Nationals (NEW)

    17 April 2019 - 10:00

    This course will provide a detailed overview of the benefits which can be claimed by nationals from the European Economic Area, as well as covering the Right to Reside Test and the Habitual Residence Test for each specific benefit. It will also cover: • Derived Rights • Permanent Residence...
  • Universal Credit Awareness Session - 25th April 2019

    25 April 2019 - 09:30

    This FREE half day training session updated for 2019 focuses on perhaps the most significant reform to Social Security since the inception of the Welfare State. It provides participants with an overview of which means tested benefits Universal Credit replaces, how entitlement is calculated, how it...

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