Training Calendar

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  • An Overview of Welfare Reform and the Mitigations Package

    20 February 2017 - 09:30

    This half day training course provides participants with a dynamic overview of the changes initiated by welfare reform and the mitigations tabled by the Welfare Reform Mitigations Working Group (January 2016). It covers reforms to benefits for children, working age and older people, including means...
  • Level 3 Certificate In Independent Advocacy - Unit 307 - (21st & 28th Feb 2016)

    21 February 2017 - 09:30

    The Certificate in Independent Advocacy allows Independent Advocates to learn, develop and practice the skills required for employment in their Independent Advocacy role. The course includes knowledge and skills based assessments and involves learners demonstrating competency in work related tasks...
  • Court Action for the Enforcement of Judgement Office

    23 February 2017 - 09:30

    This specialist level course will equip money advisers with knowledge of the debt enforcement process in Northern Ireland and the role of the adviser when assisting clients. It will outline where an intervention to negotiate, advocate and formally represent by the lay dvocate can be actioned at...
  • Negotiation & Communication Skills for Debt Advisers

    01 March 2017 - 09:30

    This skilled level course is designed to provide you with tips and tactics to enable a successful outcome to negotiating with creditors and other key persons involved with debt. This course is accredited with OCNNI at Level 4. This is a core course for those seeking MAS accreditation at Advice Work...
  • NI Advice Standard Training: Case Recording and Quality of Advice Audits - 2nd March 2017

    02 March 2017 - 10:00

    This course is to prepare managers and advisers for the Northern Ireland Advice Quality Standard. It will provide a practical guide to improve the quality of case recording and how to evidence continuous personal development. It will also cover the Advice NI recommended quality assurance activities...
  • Time Orders

    03 March 2017 - 09:30

    This specialist level course will look in detail at the powers of the court to grant Time Orders, and the arguments to support the making of such Orders. It identifies when a Time Order is appropriate. This course will soon be accredited by OCNNI at Level 4.
  • An Introduction to Personal Independence Payments

    06 March 2017 - 09:30

    The Welfare Reform Act received Royal Assent at Westminster on the 8th of March 2012 and introduced significant reforms to the Social Security Benefit System including the abolition of Disability Living Allowance for working age people in favour of a new benefit known as a Personal Independence...
  • An Accredited Guide to Welfare Reforms (Run 5 - Derry - March 2017)

    08 March 2017 - 10:00

    This interactive course covers all aspects of current welfare reforms including PIP, ESA changes, Discretionary Support, and changes to housing related benefits. It explores sanctions, mitigations, and challenging decisions (e.g. mandatory reconsiderations). The course will fully equip advisers...
  • Triage for Initial Contact & Support Workers

    09 March 2017 - 09:30

  • Safer Lone Working for Frontline Staff

    09 March 2017 - 13:30

    Offering help to people in a work situation, often in difficult circumstances, doesn’t have to mean taking risks. Feeling safe and well doesn’t just extend to face-to-face work with clients, it includes telephone interactions with them as well. This practical, interactive and engaging workshop...
  • Level 3 Certificate In Independent Advocacy - Unit 308 - (21st & 28th March 2016)

    21 March 2017 - 09:30

    The Certificate in Independent Advocacy allows Independent Advocates to learn, develop and practice the skills required for employment in their Independent Advocacy role. The course includes knowledge and skills based assessments and involves learners demonstrating competency in work related tasks...
  • Understanding Ageing & Working With Older People

    22 March 2017 - 10:30

    This thought provoking, practical and engaging half day session will equip individuals with essential front line skills to help anyone working directly with older people. Examine Ageing, population changes and issues affecting older people. Challenge perceptions/stereotypes. Consider how to better...
  • An Accredited Guide to Welfare Reforms (Run 6 - Belfast - March 2017)

    23 March 2017 - 10:00

    This interactive course covers all aspects of current welfare reforms including PIP, ESA changes, Discretionary Support, and changes to housing related benefits. It explores sanctions, mitigations, and challenging decisions (e.g. mandatory reconsiderations). The course will fully equip advisers...
  • Effectively Challenging Utility Debt

    24 March 2017 - 09:30

    This skilled level course will enable you to advise your client on their rights and responsibilities under the relevant utilities legislation including gas, electricity and telecommunications. The course enables trainees to negotiate with Creditors using the Codes of Practice to which those...
  • Using the Consumer Credit Act in Practice

    29 March 2017 - 09:30

    Following from the What is the Consumer Credit Act on-line learning (which is a pre-requisite), this discussion based, and practical day is designed to support your application of the theory and legislation related to the Consumer Credit Act. It will give you the opportunity to build on previous...
  • Overview of Consumer Law

    03 April 2017 - 09:30

    This practical and interactive course will provide participants with the knowledge and skills to identify and apply statutory consumer rights and responsibilities. It will provide an overview of relevant consumer legislation, including recent legislation in consumer law introduced in 2015...
  • Level 3 Certificate In Independent Advocacy - Unit 309 - (4th & 11th April 2016)

    04 April 2017 - 09:30

    The Certificate in Independent Advocacy allows Independent Advocates to learn, develop and practice the skills required for employment in their Independent Advocacy role. The course includes knowledge and skills based assessments and involves learners demonstrating competency in work related tasks...
  • Understanding Age Legislation & Social in Ageing

    05 April 2017 - 09:30

    This detailed and comprehensive session will focus on the legal and social policy framework of aging and includes: Age Legislation in Northern Ireland including employment law and Age Ageing and Social Policy Becoming a more Age Friendly organisation Understanding demographic change and the...
  • Nutshell: PIP - What You Need to Know About the New Form and Medical Assessment

    07 April 2017 - 10:30

    PIP Fresh Claims began on June 20th 2016. This practical session will advise you on best practice in form completion and how to advise your clients in preparation for the medical assessment.
  • Business Debts: Self Employed Clients & Directors of Limited Companies

    10 April 2017 - 09:30

    As in many areas of money advice it is vital that advisers understand some key points before advising on Business Debts. This course will enable you to advise and assist individuals with business debts when they have ceased trading and to make appropriate referrals where they continue to trade. You...
  • Identifying Social Policy Issues

    24 April 2017 - 09:30

    This half day training course will enable you to understand and identify what social policy issues are and how you can gather evidence and record the issues more effectively for campaigning and lobbying purposes. It will also look at practical steps that can be taken to address social policy issues.
  • Nutshell: Understanding Welfare Reform Sanctions

    25 April 2017 - 10:30

    This session will explain how individuals will have certain obligations placed upon them to successfully maintain their claim to benefits and the impact of sanctions on those deemed not to have carried out these actions.
  • Nutshell: From Social Fund to Discretionary Support

    26 April 2017 - 10:30

    This session will explain the impact of Welfare Reform on the Social Fund and what remains in place after reform. It will look at the new Discretionary Support Scheme and the role of the Discretionary Support Scheme Commissioner.
  • Effective Training & Presentation Delivery

    04 May 2017 - 09:30

    Getting up in front of a room of people to deliver training or presentations can be very daunting even for those who do it every day. This course will help you to recognise and enhance the presentation and delivery skills that you already possess, as well as develop new skills in this area. It will...
  • Individual Voluntary Arrangements: The Essential Guide

    08 May 2017 - 09:30

    This skilled level course will provide you with the ability to identify when an Individual Voluntary Arrangement (IVA) is appropriate. It will explain the IVA procedures and enable you to make appropriate referrals to Insolvency Practitioners. This course is a module of the Insolvency Options...
  • Level 3 Certificate in Independent Advocacy Portfolio Day

    09 May 2017 - 09:30

    The Certificate in Independent Advocacy allows Independent Advocates to learn, develop and practice the skills required for employment in their Independent Advocacy role. The course includes knowledge and skills based assessments and involves learners demonstrating competency in work related tasks...
  • Understanding Debt Liability

    17 May 2017 - 09:30

    This skilled level course will look at liability for debt in different circumstances and in different relationships. It will include assets and liabilities when entering or leaving (dissolution/divorce) a marriage or civil partnership, impacts on partners or family members in the event of death,...
  • Nutshell: Everything You Need to Know About Employment Support Allowance in Welfare Reform

    22 May 2017 - 10:30

    This session will look at all of the key reforms to ESA including; time limiting of Contributions Based ESA; ESA for Young People; What ESA will look like within Universal Credit; Changes to the Work Related Activity Group; and ESA mandatory reconsiderations, sanctions and mitigations.
  • Tailoring Advice: Strategies and Options for Dealing with Debt

    24 May 2017 - 09:30

    This skilled level course goes through tried and tested strategies which will support you to work with clients in line with Codes of Practice and guidelines. It is accredited with OCNNI at Level 3. This is a core course for those seeking MAS accreditation at Advice Work or above.
  • An Introduction to Universal Credit

    25 May 2017 - 09:30

    Universal Credit will fundamentally change the current means-tested benefits and tax credit systems as we know it. This in depth 1 day course will explain the detailed rules of Universal Credit including the basic conditions of entitlement, financial conditions, benefit caps, under occupancy...
  • Creating & Improving Lone Working Policies

    30 May 2017 - 09:30

    Employers have a legal duty of care to do as much as possible to keep their staff safe. Employees, who are well trained in how to detect, react to and report potential risks and acts of aggression or violence are better equipped to make safer, more rational choices in the face of aggression and...
  • Nutshell: PIP - What You Need to Know About the New Form and Medical Assessment

    01 June 2017 - 10:30

    PIP Fresh Claims began on June 20th 2016. This practical session will advise you on best practice in form completion and how to advise your clients in preparation for the medical assessment.
  • Nutshell: Welfare Reform – Preparing Your Clients for Practicalities

    05 June 2017 - 10:30

    This session will help you to prepare your clients for Welfare Reform ahead of the Universal Credit Roll out in 2017 . It will enable you to provide them with the tools to help them to understand budgeting, how their rent works, how to access help with digital inclusion and meeting their...
  • An Introduction to Advice Pro

    07 June 2017 - 09:30

    This one day training course provides an introduction to Advice Pro, a secure case managment application. Effective case management is an integral part of the advice provision process. The practical course is designed to provide advisers with a good understanding of the features and functionality...
  • Level 2 Award in Independent Advocacy

    15 June 2017 - 09:30

    This Award is an introductory qualification for candidates who are interested in acquiring knowledge about the role of an Independent Advocate. It comprises the unit ‘Understanding the Purpose and Role of the Independent Advocate’. This is a knowledge based unit. What the Course covers: The...
  • Introduction to Providing Debt Advice

    19 June 2017 - 09:30

    This generalist level course is accredited with OCNNI at Level 3. It will help you understand the basic principles of money advice; explore the nature and extent of a debt problem and how to check your client’s liability.This course (or equivalent) is a prerequisite for attending other wiseradviser...
  • Introduction to Tendering and Commissioning

    21 June 2017 - 09:30

    This award winning training course provides participants with an understanding of the procurement and commissioning process. The course covers a range of issues including understanding public procurement, organisational readiness, identifying and responding to tender opportunities, the tender...
  • Dealing with Challenging Client Scenarios

    30 June 2017 - 09:30

    This practical and interactive course will explore common challenges that arise when working with clients in the provision of advice services. It will identify and share helpful methods for dealing with such challenging circumstances and focus on how to respond in a safe and positive way to such...
  • Diploma in Business and Administration

    01 August 2018 - 09:00

    THIS COURSE CAN BE STARTED AT ANYTIME AND WILL BE COMPLETED AT YOUR OWN PACE WITHIN THE SPECIFIED AWARDING BODY TIMESCALES. Diploma in Business and Administration: Advice NI offers this qualification at Level 2 (Diploma), and Level 3 (Diploma). Level 2 (Diploma) This level is for people who are...
  • NVQ Certificate or Diploma in Customer Service

    01 August 2018 - 09:00

    THIS COURSE CAN BE STARTED AT ANYTIME AND WILL BE COMPLETED AT YOUR OWN PACE WITHIN THE SPECIFIED AWARDING BODY TIMESCALES. Certificate or Diploma in Customer Service: Advice NI offers this qualification at Level 1 (Certificate), Level 2 (Diploma), and Level 3 (Diploma). Level 1 (Certificate)...
  • NVQ Advice & Guidance

    30 August 2018 - 09:00

    THIS COURSE CAN BE STARTED AT ANYTIME AND WILL BE COMPLETED AT YOUR OWN PACE WITHIN THE SPECIFIED AWARDING BODY TIMESCALES. Advice NI offers this qualification at Level 3 (Certificate) and Level 4 (Diploma) Level 3 Certificate in Advice and Guidance: A total of 21 credits must be achieved...