Training Calendar

Find your training course

  • Universal Credit Awareness Session - 25th August 2017

    25 August 2017 - 10:00

    This FREE half day training session focuses on perhaps the most significant reform to Social Security since the inception of the Welfare State. It provides participants with an overview of which means tested benefits Universal Credit replaces, how entitlement is calculated, how it works for...
  • An Introduction to Universal Credit

    30 August 2017 - 09:30

    Universal Credit will fundamentally change the current means-tested benefits and tax credit systems as we know it. This in depth 1 day course will explain the detailed rules of Universal Credit including the basic conditions of entitlement, financial conditions, benefit caps, under occupancy...
  • An Introduction to Personal Independence Payments

    04 September 2017 - 09:30

    The Welfare Reform Act received Royal Assent at Westminster on the 8th of March 2012 and introduced significant reforms to the Social Security Benefit System including the abolition of Disability Living Allowance for working age people in favour of a new benefit known as a Personal Independence...
  • Nutshell - Universal Credit - Preparing Your Clients for Practicalities - 4th September 2017

    04 September 2017 - 14:00

    This interactive, multimedia session will help you to prepare your clients for the Universal Credit Roll Out from September 2017 onwards. It will enable you to provide them with the tools and understanding of how to make and maintain a Universal Credit claim , understand the important role of...
  • Giving Effective Telephone Advice

    05 September 2017 - 09:30

    This training is aimed at advisers experienced in face-to-face advice, who want to develop skills in the delivery of advice via the telephone. It is a practical workshop, which will help you develop your telephone technique. Key topics covered are the differences between telephone and face-to-face...
  • Universal Credit: Coaching Clients Digitally

    06 September 2017 - 09:30

    This fully interactive, multimedia course will train advisers in the key skills required to support clients digitally in preparing for, making and maintaining a Universal Credit account. It covers all aspects of digital support from online safety to coaching clients digitally. It will fully equip...
  • An Accredited Guide to Universal Credit

    08 September 2017 - 10:00

    This in depth, practical course focuses on all aspects of Universal Credit, the most profound change to Social Security since its inception, to prepare Advisers for its roll-out starting in September 2017. Key content includes: • What is Universal Credit (e.g. benefit rules, processes, applications...
  • An Introduction to Providing Debt Advice

    11 September 2017 - 09:30

    This generalist level course is accredited with OCNNI at Level 3. It will help you understand the basic principles of money advice; explore the nature and extent of a debt problem and how to check your client’s liability. This course (or equivalent) is a pre-requisite for attending skilled level (...
  • NI Advice Standard Training: Case Recording and Quality of Advice Audits - 12th September 2017

    12 September 2017 - 10:00

    This course is to prepare managers and advisers for the Northern Ireland Advice Quality Standard. It will provide a practical guide to improve the quality of case recording and how to evidence continuous personal development. It will also cover the Advice NI recommended quality assurance activities...
  • NI Advice Standard Training: Case Recording and Quality of Advice Audits (Run 1-12th September 2017)

    12 September 2017 - 10:00

    This course is to prepare managers and advisers for the Northern Ireland Advice Quality Standard. It will provide a practical guide to improve the quality of case recording and how to evidence continuous personal development. It will also cover the Advice NI recommended quality assurance activities...
  • Nutshell: Challenging Decisions and Welfare Reform

    13 September 2017 - 10:00

    This session will look at how decisions are made, what mandatory reconsideration is and what direct lodgement means for a client’s rights to appeal. It will explain the new process for challenging a case and the financial considerations of this for benefits like ESA or JSA.
  • Nutshell: Challenging Decisions and Welfare Reform

    13 September 2017 - 10:00

    This session will look at how decisions are made, what mandatory reconsideration is and what direct lodgement means for a client’s rights to appeal. It will explain the new process for challenging a case and the financial considerations of this for benefits like ESA or JSA.
  • Universal Credit Awareness Session - 13th September 2017

    13 September 2017 - 13:30

    This FREE half day training session focuses on perhaps the most significant reform to Social Security since the inception of the Welfare State. It provides participants with an overview of which means tested benefits Universal Credit replaces, how entitlement is calculated, how it works for...
  • Nutshell: Everything You Need to Know About Employment and Support Allowance in Welfare Reform

    14 September 2017 - 14:00

    This session will look at all of the key reforms to ESA including; time limiting of Contributions Based ESA; ESA for Young People; What ESA will look like within Universal Credit; Changes to the Work Related Activity Group; and ESA mandatory reconsiderations, sanctions and mitigations.
  • Universal Credit Awareness Session - 19th September 2017

    19 September 2017 - 10:00

    This FREE half day training session focuses on perhaps the most significant reform to Social Security since the inception of the Welfare State. It provides participants with an overview of which means tested benefits Universal Credit replaces, how entitlement is calculated, how it works for...
  • Triage for Initial Contact & Support Workers

    20 September 2017 - 10:00

    In these times of contracting resources and increasing demand services, particularly advice services, need to find ways to prioritise clients’ needs and advisers’ time. This short course addresses this in three main ways: • By identifying those clients in emergency situations, those with less time...
  • Level 3 Certificate in Independent Advocacy - Mangaging Advocacy Services (2017/18)

    21 September 2017 - 10:00

    The Certificate in Independent Advocacy allows Independent Advocates to learn, develop and practice the skills required for employment in their Independent Advocacy role. The course includes knowledge and skills based assessments and involves learners demonstrating competency in work related tasks...
  • Level 3 Certificate in Independent Advocacy - Providing Independent Advocacy to Adults (2017/18)

    21 September 2017 - 10:00

    The Certificate in Independent Advocacy allows Independent Advocates to learn, develop and practice the skills required for employment in their Independent Advocacy role. The course includes knowledge and skills based assessments and involves learners demonstrating competency in work related tasks...
  • Level 3 Certificate in Independent Advocacy Provision to Children and Young People (2017/18)

    21 September 2017 - 10:00

    The Certificate in Independent Advocacy allows Independent Advocates to learn, develop and practice the skills required for employment in their Independent Advocacy role. The course includes knowledge and skills based assessments and involves learners demonstrating competency in work related tasks...
  • Nutshell : What You Need to Know About Child Maintenance Reforms

    21 September 2017 - 14:00

    Child maintenance is a vital but often misunderstood source of financial help for lone parents. This practical and informative briefing will allow advisers to gain a better understanding of the Child Maintenance Service’s functions to help their clients navigate the service more effectively and...
  • Supervision: Essential Skills and Best Practice

    25 September 2017 - 09:30

    This course is designed for Money Advice Supervisors, whether this compromises all or only part of their role. It provides an opportunity to explore the underpinning knowledge and practical skills required to be able to deliver effective supervision, in line with their agency standards, the MAS...
  • Universal Credit: Coaching Clients Digitally

    26 September 2017 - 10:00

    This fully interactive, multimedia course will train advisers in the key skills required to support clients digitally in preparing for, making and maintaining a Universal Credit account. It covers all aspects of digital support from online safety to coaching clients digitally. It will fully equip...
  • Universal Credit Awareness Session - 27th September 2017

    27 September 2017 - 13:00

    This FREE half day training session focuses on perhaps the most significant reform to Social Security since the inception of the Welfare State. It provides participants with an overview of which means tested benefits Universal Credit replaces, how entitlement is calculated, how it works for...
  • An Overview of Welfare Reform and the Mitigations Package

    02 October 2017 - 09:30

    This half day training course provides participants with a dynamic overview of the changes initiated by welfare reform and the mitigations tabled by the Welfare Reform Mitigations Working Group (January 2016). It covers reforms to benefits for children, working age and older people, including means...
  • Good Practice: Providing High Quality Debt Advice

    04 October 2017 - 09:30

    This course is designed for advisers dealing with debt at all levels, who want to provide a high quality, effective and measurable debt advice service. It provides an opportunity to explore key factors to promote good practice in dealing with debt cases which includes; cases management, referrals...
  • Identifying Social Policy Issues

    05 October 2017 - 09:30

    This half day training course will enable you to understand and identify what social policy issues are and how you can gather evidence and record the issues more effectively for campaigning and lobbying purposes. It will also look at practical steps that can be taken to address social policy issues.
  • Mental Health: Good Practice for Debt Advisers

    09 October 2017 - 09:30

    This course will demonstrate how to identify, support, advise and refer clients that have a mental health issue. We recommend a process to follow that reflects key guidelines and the law. This skilled level course will enable you to identify and understand the issues that arise in relation to debt...
  • An Accredited Guide to Universal Credit - Derry

    09 October 2017 - 10:00

    This in depth, practical course focuses on all aspects of Universal Credit, the most profound change to Social Security since its inception, to prepare Advisers for its roll-out starting in September 2017. Key content includes: • What is Universal Credit (e.g. benefit rules, processes, applications...
  • Adviser NI: The Complete Adviser Training Programme

    10 October 2017 - 09:30

    This exciting new qualification covers the skills, knowledge, processes and practice of providing multi-channel advice. It is taught via a face-to-face, on-line, placement, and distance learning approach allowing opportunities for application, including completion of benefit forms. The course...
  • Nutshell: From Social Fund to Discretionary Support

    11 October 2017 - 10:00

    This session will explain the impact of Welfare Reform on the Social Fund and what remains in place after reform. It will look at the new Discretionary Support Scheme and the role of the Discretionary Support Scheme Commissioner.
  • Universal Credit Awareness Session - 11th October 2017

    11 October 2017 - 13:00

    This FREE half day training session focuses on perhaps the most significant reform to Social Security since the inception of the Welfare State. It provides participants with an overview of which means tested benefits Universal Credit replaces, how entitlement is calculated, how it works for...
  • Nutshell :Understanding Welfare Reform Mitigations & Supplementary Payments

    16 October 2017 - 10:30

    This interactive session will explain how each effected group are mitigated by specific Northern Ireland Regulations, how the initiative will function and who will benefit from it. The session will include mitigations relating to the Bedroom Tax, Benefit Cap, ESA and an overview of practical...
  • Nutshell: Understanding Welfare Reform Sanctions

    16 October 2017 - 14:00

    This session will explain how individuals will have certain obligations placed upon them to successfully maintain their claim to benefits and the impact of sanctions on those deemed not to have carried out these actions.
  • Budgeting Skills and Tools for Debt Advisers

    18 October 2017 - 09:30

    This generalist level course will provide you with an understanding of budgeting skills including: what budgeting is, why budgeting is important, assessing a situation including essential and nonessential expenditure, how to budget, budgeting tips and common budgeting tools. It is linked to the e-...
  • Level 2 Award in Independent Advocacy

    19 October 2017 - 10:00

    This Award is an introductory qualification for candidates who are interested in acquiring knowledge about the role of an Independent Advocate. It comprises the unit ‘Understanding the Purpose and Role of the Independent Advocate’. This is a knowledge based unit. What the Course covers: The...
  • Universal Credit Awareness Session - 25th October 2017

    25 October 2017 - 13:00

    This FREE half day training session focuses on perhaps the most significant reform to Social Security since the inception of the Welfare State. It provides participants with an overview of which means tested benefits Universal Credit replaces, how entitlement is calculated, how it works for...
  • Advanced Mortgage Possessions

    27 October 2017 - 09:30

    The aim of this course is to enable advisers to feel confident to represent clients in undefended mortgage possession proceedings in courts. Interactive activities will give you the opportunity for skills practice in a supportive setting. You will find out the options when possession action has...
  • The State Retirement Pension for Beginners (Including Pension Reforms)

    30 October 2017 - 09:30

    The State Retirement Pension has seen its most significant reform in two generations and is set to continue to see further changes. This short and practical overview will help you understand just how the State Pension actually works now and what it might look like in the future. It will cover: •...
  • Using the Consumer Credit Act in Practice

    01 November 2017 - 09:30

    Following from the What is the Consumer Credit Act on-line learning (which is a pre-requisite), this discussion based, and practical day is designed to support your application of the theory and legislation related to the Consumer Credit Act. It will give you the opportunity to build on previous...
  • An Introduction to Advice Pro

    02 November 2017 - 09:30

    This one day training course provides an introduction to Advice Pro, a secure case managment application. Effective case management is an integral part of the advice provision process. The practical course is designed to provide advisers with a good understanding of the features and functionality...
  • Understanding Ageing & Working with Older People

    06 November 2017 - 09:30

    This thought provoking, practical and engaging half day session will equip individuals with essential front line skills to help anyone working directly with older people. Examine Ageing, population changes and issues affecting older people. Challenge perceptions/stereotypes. Consider how to better...
  • Understanding Age Legislation and Social Policy in Ageing

    06 November 2017 - 09:30

    This detailed and comprehensive session will focus on the legal and social policy framework of aging and includes: Age Legislation in Northern Ireland including employment law and Age Ageing and Social Policy Becoming a more Age Friendly organisation Understanding demographic change and the...
  • Understanding Age Legislation and Social Policy in Ageing

    06 November 2017 - 13:30

    This detailed and comprehensive session will focus on the legal and social policy framework of aging and includes: Age Legislation in Northern Ireland including employment law and Age Ageing and Social Policy Becoming a more Age Friendly organisation Understanding demographic change and the...
  • Adviser NI: The Complete Adviser Training Programme

    07 November 2017 - 09:30

    This exciting new qualification covers the skills, knowledge, processes and practice of providing multi-channel advice. It is taught via a face-to-face, on-line, placement, and distance learning approach allowing opportunities for application, including completion of benefit forms. The course...
  • NI Advice Standard Training: Case Recording and Quality of Advice Audits (Run 2 - 8th November 2017)

    08 November 2017 - 10:00

    This course is to prepare managers and advisers for the Northern Ireland Advice Quality Standard. It will provide a practical guide to improve the quality of case recording and how to evidence continuous personal development. It will also cover the Advice NI recommended quality assurance activities...
  • Creating and Improving your Lone Working Policies

    09 November 2017 - 09:30

    Employers have a legal duty of care to do as much as possible to keep their staff safe. Employees, who are well trained in how to detect, react to and report potential risks and acts of aggression or violence are better equipped to make safer, more rational choices in the face of aggression and...
  • Debt Relief Orders: Approved Intermediaries & Complex Cases

    13 November 2017 - 09:30

    This skilled level course follows on from pre-course materials available on www.wiseradviser.org. The course is only relevant to those who are training as an Intermediary with an approved Debt Relief Order Competent Authority and those who have done so. In this workshop you will review case-studies...
  • An Accredited Guide to Welfare Reforms (Run 2)

    15 November 2017 - 09:30

    This interactive course covers all aspects of current welfare reforms including PIP, ESA changes, Discretionary Support, and changes to housing related benefits. It explores sanctions, mitigations, and challenging decisions (e.g. mandatory reconsiderations). The course will fully equip advisers...
  • Nutshell: PIP - What You Need to Know About the New Form and Medical Assessment

    20 November 2017 - 10:00

    PIP Fresh Claims began on June 20th 2016. This practical session will advise you on best practice in form completion and how to advise your clients in preparation for the medical assessment.
  • Nutshell: From Social Fund to Discretionary Support

    20 November 2017 - 13:30

    This session will explain the impact of Welfare Reform on the Social Fund and what remains in place after reform. It will look at the new Discretionary Support Scheme and the role of the Discretionary Support Scheme Commissioner.
  • An Introduction to Personal Independence Payments (Run 2)

    23 November 2017 - 09:30

    The Welfare Reform Act received Royal Assent at Westminster on the 8th of March 2012 and introduced significant reforms to the Social Security Benefit System including the abolition of Disability Living Allowance for working age people in favour of a new benefit known as a Personal Independence...
  • Overview of Consumer Law

    23 November 2017 - 13:30

    This practical and interactive course will provide participants with the knowledge and skills to identify and apply statutory consumer rights and responsibilities. It will provide an overview of relevant consumer legislation, including recent legislation in consumer law introduced in 2015...
  • Negotiation & Communication Skills for Debt Advisers

    27 November 2017 - 09:30

    This skilled level course is designed to provide you with tips and tactics to enable a successful outcome to negotiating with creditors and other key persons involved with debt. This course is accredited with OCNNI at Level 4. This is a core course for those seeking MAS accreditation at Advice Work...
  • An Introduction to Universal Credit (Run 2)

    30 November 2017 - 09:30

    Universal Credit will fundamentally change the current means-tested benefits and tax credit systems as we know it. This in depth 1 day course will explain the detailed rules of Universal Credit including the basic conditions of entitlement, financial conditions, benefit caps, under occupancy...
  • Tailoring Advice: Strategies and Options for Dealing with Debt

    04 December 2017 - 09:30

    This skilled level course goes through tried and tested strategies which will support you to work with clients in line with Codes of Practice and guidelines. It is accredited with OCNNI at Level 3. This is a core course for those seeking MAS accreditation at Advice Work or above.
  • Adviser NI: The Complete Adviser Training Programme

    05 December 2017 - 09:30

    This exciting new qualification covers the skills, knowledge, processes and practice of providing multi-channel advice. It is taught via a face-to-face, on-line, placement, and distance learning approach allowing opportunities for application, including completion of benefit forms. The course...
  • Dealing with Challenging Client Scenarios

    06 December 2017 - 09:30

    This practical and interactive course will explore common challenges that arise when working with clients in the provision of advice services. It will identify and share helpful methods for dealing with such challenging circumstances and focus on how to respond in a safe and positive way to such...
  • Effective Training and Presentation Delivery

    14 December 2017 - 09:30

    Getting up in front of a room of people to deliver training or presentations can be very daunting even for those who do it every day. This course will help you to recognise and enhance the presentation and delivery skills that you already possess, as well as develop new skills in this area. It will...
  • Skills for Effective Advocacy

    19 December 2017 - 09:30

    Following from the Debts in the Courts skilled level course (which is a pre-requisite), this discussion based, and practical day will develop your core tactical knowledge and skills to help clients. Learn how to effectively represent your client debts in legal proceedings. The course is accredited...
  • NVQ Certificate or Diploma in Customer Service

    01 August 2018 - 09:00

    THIS COURSE CAN BE STARTED AT ANYTIME AND WILL BE COMPLETED AT YOUR OWN PACE WITHIN THE SPECIFIED AWARDING BODY TIMESCALES. Certificate or Diploma in Customer Service: Advice NI offers this qualification at Level 1 (Certificate), Level 2 (Diploma), and Level 3 (Diploma). Level 1 (Certificate)...
  • Diploma in Business and Administration

    01 August 2018 - 09:00

    THIS COURSE CAN BE STARTED AT ANYTIME AND WILL BE COMPLETED AT YOUR OWN PACE WITHIN THE SPECIFIED AWARDING BODY TIMESCALES. Diploma in Business and Administration: Advice NI offers this qualification at Level 2 (Diploma), and Level 3 (Diploma). Level 2 (Diploma) This level is for people who are...
  • NVQ Advice & Guidance

    30 August 2018 - 09:00

    THIS COURSE CAN BE STARTED AT ANYTIME AND WILL BE COMPLETED AT YOUR OWN PACE WITHIN THE SPECIFIED AWARDING BODY TIMESCALES. Advice NI offers this qualification at Level 3 (Certificate) and Level 4 (Diploma) Level 3 Certificate in Advice and Guidance: A total of 21 credits must be achieved...