Other Training

Other Training

Upcoming training

Browse below for upcoming training

  • Overview of Consumer Law

    03 April 2017 - 09:30

    This practical and interactive course will provide participants with the knowledge and skills to identify and apply statutory consumer rights and responsibilities. It will provide an overview of relevant consumer legislation, including recent legislation in consumer law introduced in 2015...
  • Business Debts: Self Employed Clients & Directors of Limited Companies

    10 April 2017 - 09:30

    As in many areas of money advice it is vital that advisers understand some key points before advising on Business Debts. This course will enable you to advise and assist individuals with business debts when they have ceased trading and to make appropriate referrals where they continue to trade. You...
  • Identifying Social Policy Issues

    24 April 2017 - 09:30

    This half day training course will enable you to understand and identify what social policy issues are and how you can gather evidence and record the issues more effectively for campaigning and lobbying purposes. It will also look at practical steps that can be taken to address social policy issues.
  • Effective Training & Presentation Delivery

    04 May 2017 - 09:30

    Getting up in front of a room of people to deliver training or presentations can be very daunting even for those who do it every day. This course will help you to recognise and enhance the presentation and delivery skills that you already possess, as well as develop new skills in this area. It will...
  • Triage for Initial Contact & Support Workers (Limavady)

    04 May 2017 - 09:30

    In these times of contracting resources and increasing demand services, particularly advice services, need to find ways to prioritise clients’ needs and advisers’ time. This short course addresses this in three main ways: • By identifying those clients in emergency situations, those with less time...
  • Safer Lone Working for Frontline Staff (Limavady)

    04 May 2017 - 14:00

    Offering help to people in a work situation, often in difficult circumstances, doesn't have to mean taking risks. Feeling safe and well doesn't just extend to face-to-face work with clients, it includes telephone interactions with them as well. This practical, interactive and engaging...
  • NI Advice Standard Training: Case Recording and Quality of Advice Audits - 16th May 2017

    16 May 2017 - 10:00

    This course is to prepare managers and advisers for the Northern Ireland Advice Quality Standard. It will provide a practical guide to improve the quality of case recording and how to evidence continuous personal development. It will also cover the Advice NI recommended quality assurance activities...
  • Creating & Improving Lone Working Policies

    30 May 2017 - 09:30

    Employers have a legal duty of care to do as much as possible to keep their staff safe. Employees, who are well trained in how to detect, react to and report potential risks and acts of aggression or violence are better equipped to make safer, more rational choices in the face of aggression and...
  • An Introduction to Advice Pro

    07 June 2017 - 09:30

    This one day training course provides an introduction to Advice Pro, a secure case managment application. Effective case management is an integral part of the advice provision process. The practical course is designed to provide advisers with a good understanding of the features and functionality...
  • Introduction to Tendering and Commissioning

    21 June 2017 - 09:30

    This award winning training course provides participants with an understanding of the procurement and commissioning process. The course covers a range of issues including understanding public procurement, organisational readiness, identifying and responding to tender opportunities, the tender...
  • NI Advice Standard Training: Case Recording and Quality of Advice Audits - 28th June 2017

    28 June 2017 - 10:00

    This course is to prepare managers and advisers for the Northern Ireland Advice Quality Standard. It will provide a practical guide to improve the quality of case recording and how to evidence continuous personal development. It will also cover the Advice NI recommended quality assurance activities...
  • Dealing with Challenging Client Scenarios

    30 June 2017 - 09:30

    This practical and interactive course will explore common challenges that arise when working with clients in the provision of advice services. It will identify and share helpful methods for dealing with such challenging circumstances and focus on how to respond in a safe and positive way to such...
  • NI Advice Standard Training: Case Recording and Quality of Advice Audits - 12th September 2017

    12 September 2017 - 10:00

    This course is to prepare managers and advisers for the Northern Ireland Advice Quality Standard. It will provide a practical guide to improve the quality of case recording and how to evidence continuous personal development. It will also cover the Advice NI recommended quality assurance activities...
Last modified: 
Thursday, 12 November 2015 - 4:18pm