NVQ Certificate or Diploma in Customer Service

Wednesday, 1 August 2018 - 9:00am to Sunday, 30 December 2018 - 5:00pm

THIS COURSE CAN BE STARTED AT ANYTIME AND WILL BE COMPLETED AT YOUR OWN PACE WITHIN THE SPECIFIED AWARDING BODY TIMESCALES. Certificate or Diploma in Customer Service: Advice NI offers this qualification at Level 1 (Certificate), Level 2 (Diploma), and Level 3 (Diploma). Level 1 (Certificate) This level is for people who are new to customer service, and are looking to gain basic knowledge, understanding and experience of dealing with customers. (ProQual Only) Level 2 (Diploma) This level is for Learners who work in the Customer Service sector and other related sectors (e.g. Contact Centres, Sales, Social media, Team Leading, Administration, Retail and other Technical sectors). Learners should have some experience in customer service and are able to handle more difficult customers. This qualification allows Learners to improve their skills and become more involved in making improvements to their team’s level of customer service. Level 3 (Diploma) This level is for Learners with experience in customer service and have an understanding of customer service as a competitive tool and are proactive in finding solutions both within and externally to their organisation. Learners will have significant responsibility for the delivery of both internal and external customer service within their team or organisation. Learners will demonstrate their ability to analyse and respond to customers on a strategic level, suggesting improvements and leading in their implementation, using software solutions as appropriate. Fees: The fees for the NVQ in Customer Service are as follows:
Who Should Attend: 
The Customer Service qualifications are suitable for anyone working in a customer-facing role.
Fees: 
Level 1 (22 Credits) Members: £775 Non Members: £1095 Level 2 (48 Credits) Members: £850 Non Members: £1295 Level 3 (55 Credits) Members: £1150 Non Members: £1695
Education/Professional Framework: 
Level 1 Certificate in Customer Service Minimum Credit Value: 23 The learner must achieve the 14 credits from the Mandatory Group A. Plus A Minimum of a further 11 credits must be achieved by completing the Optional Units as follows: A Minimum of 6 credits from Optional Group B. A Maximum of 3 credits can come from Optional Group C. Level 2 Diploma in Customer Service Minimum Credit Value: 45 The learner must achieve the 19 credits from the Mandatory Group A. Plus A Minimum of a further 26 credits must be achieved by completing the Optional Units as follows: A Minimum of 3 credits from Optional Group B. A minimum of 16 credits from Optional Group C. Level 3 Diploma in Customer Service Minimum Credit Value: 55 The learner must achieve the 31 credits from the Mandatory Group A. Plus A Minimum of a further 24 credits must be achieved by completing the Optional Units as follows: A Minimum of 15 credits from Optional Group B. A Maximum of 9 credits from Optional Group C.
Accreditation: 
These courses are accredited by Pro Qual and City & Guilds
I have found great benefit in completing the NVQ in Customer Service. Working within a very customer focused role, I believe my customer service skills have improved and that I now have a better understanding of how to deliver a high quality customer service.
Last modified: 
Wednesday, 7 September 2016 - 6:39pm