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​Tax & Benefits Service

​Income tax debt caused by a self-assessment error

A client came to our Tax & Benefits service asking for assistance with an Income Tax debt of approximately £4,000. The client had a long history of mental health issues and had experienced a very unsettled period in her life due to homelessness. Once the client obtained a fixed abode, she started to receive letters demanding payment of the debt but had no understanding of how the debt had arisen.

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Upcoming Training

  • Universal Credit: Coaching Clients Digitally (The MAC - Belfast)

    21 September 2017 - 09:30

    This fully interactive, multimedia course will train advisers in the key skills required to support clients digitally in preparing for, making and maintaining a Universal Credit account. It covers all aspects of digital support from online safety to coaching clients digitally. It will fully equip...
  • Nutshell : What You Need to Know About Child Maintenance Reforms

    21 September 2017 - 14:00

    Child maintenance is a vital but often misunderstood source of financial help for lone parents. This practical and informative briefing will allow advisers to gain a better understanding of the Child Maintenance Service’s functions to help their clients navigate the service more effectively and...
  • Supervision: Essential Skills and Best Practice

    25 September 2017 - 09:30

    This course is designed for Money Advice Supervisors, whether this compromises all or only part of their role. It provides an opportunity to explore the underpinning knowledge and practical skills required to be able to deliver effective supervision, in line with their agency standards, the MAS...
  • Universal Credit: Coaching Clients Digitally

    26 September 2017 - 10:00

    This fully interactive, multimedia course will train advisers in the key skills required to support clients digitally in preparing for, making and maintaining a Universal Credit account. It covers all aspects of digital support from online safety to coaching clients digitally. It will fully equip...
  • Universal Credit Awareness Session - 27th September 2017

    27 September 2017 - 13:00

    This FREE half day training session focuses on perhaps the most significant reform to Social Security since the inception of the Welfare State. It provides participants with an overview of which means tested benefits Universal Credit replaces, how entitlement is calculated, how it works for...
  • Money Management: Supporting Communities with Welfare Reform - 28th September 2017

    28 September 2017 - 10:00

    This fully interactive course will look at the potential financial impact of Welfare Reform and how to support those affected within the community. It covers the topic of budgeting, borrowing, spending, managing money within households, financial inclusion, digital inclusion, using online tools to...

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